Brittani Harsh
Operations and Client Relations Professional
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About
Results-driven operations and client relations professional with over 8 years of experience managing customer relationships, coordinating multi-site operations, resolving complex issues, and improving client satisfaction. Proven ability to manage competing priorities in fast-paced environments while maintaining strong communication, organization, and leadership. Experienced in remote communication tools, administrative operations, vendor coordination, customer retention, and team collaboration.
Seeking remote opportunities in customer success, operations coordination, project coordination, or client support leadership.
Experience
Property Manager - Bell Management - Joplin, MO
(2023-06)
Managed daily operations across multiple residential properties while maintaining high tenant satisfaction and operational efficiency.
- Resolved tenant concerns quickly and professionally through proactive communication and problem-solving.
- Coordinated vendors, maintenance teams, and administrative processes to ensure smooth property operations.
- Maintained digital records, lease documentation, and compliance-related files with strong attention to detail.
- Led community engagement initiatives and social events to improve resident retention and satisfaction.
- Supported staff development and team collaboration through ongoing training and operational guidance.
- Utilized social media and online engagement strategies to improve visibility and communication.
Assistant Property Manager - NFI Property Management - Kansas City, MO
(2021-09 - 2023-05)
- Coordinated move-ins, move-outs, leasing processes, and customer communications for residential communities.
- Managed delinquency follow-up and payment collection while maintaining positive customer relationships.
- Processed applications, background checks, and administrative documentation with accuracy and efficiency.
- Collaborated cross-functionally with maintenance and management teams to streamline operations.
- Utilized OneSite software to manage purchase orders, records, and operational tracking.
Leasing Consultant - Midwest Diversified - Kansas City, MO
(2017-12 - 2021-05)
- Delivered high-quality customer experiences through consultative property tours and responsive communication.
- Maintained high occupancy rates through relationship-building, customer service, and marketing support.
- Coordinated leasing documentation, scheduling, and onboarding processes for new residents.
- Conducted market research and tracked competitor trends to support leasing strategy and customer retention.
- Planned and executed resident engagement events to strengthen community relationships.
