Brittany Brown
Patient care tech
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About
Epic-focused healthcare professional with 8+ years of experience in patient access, EMR systems, and healthcare operations. Advanced user of Epic (Cadence, In Basket, Registration, Referrals) with proven ability to improve scheduling accuracy, streamline workflows, and enhance patient experience. Skilled in high-volume environments, cross-functional collaboration, and problem resolution. Seeking growth into Epic analyst or system-level roles.
Experience
Access Center Representative I (Epic) at NYU Langone Health System (2022-09 – 2024-01)
- Managed high-volume scheduling using Epic Cadence & In Basket
- Improved appointment accuracy by correcting scheduling errors
- Coordinated referrals, insurance verification, and patient intake within Epic
- Resolved escalated patient issues and supported team with Epic workflows
- Maintained strict HIPAA compliance when handling patient data
Patient Care Tech / Safety Monitor (EMR) at Grady Health System (2020-01 – 2022-05)
- Documented patient care and behavior in EMR systems
- Monitored patient safety and communicated critical updates
- Maintained compliance with safety and hospital policies
- Protected patient confidentiality in accordance with HIPAA regulations
Patient Registration Specialist at Grady Health System (2020-01 – 2022-05)
Huntsville Hospital
- Registered patients and verified insurance information
- Reduced billing errors through accurate data entry
- Collected payments and explained financial responsibility
- Ensured HIPAA compliance when handling patient records
Education
Medical Assistant Program in Medical Assistant – BMCC (2026)
– Alabama AM University (2015 – 2017)
– University of Houston – Downtown (2009 – 2012)
Diploma – Apopka High School (2006)
