PHARMACY TECHNICIAN at MERITUS HOSPITAL (2024-07 – Present)
- Fast-paced pharmacy processing 400-500+ prescriptions daily with a 99.9% accuracy rate, utilizing Epic software to maintain strict compliance with HIPAA regulations.
- Resolved complex insurance claim rejections including prior-authorizations.
- Integral part of "Meds to Beds" program in which a high level of collaboration with care-team professionals (providers, nurses, social-workers, outside facilities) and family was needed in order to deliver medications at a 70% or more rate of admitted patients.
- Developed close relationships with care-management team in order to find solutions for low-income and un-insured patients.
- Delivered exceptional customer service to 400+ patients daily, achieving 97% satisfaction scores in a high-volume retail setting and numerous name specific positive reviews in satisfaction surveys.
- Excellent understanding of data entry and corresponding standard SIG language with the ability to solve initial dosage and duration input independently.
ASSISTANT TEACHER at SPRINGVIEW ACADEMY (2023-05 – 2024-04)
- Taught class size 20-24 daily routines of reading, writing, science, fine motor and art.
- Solution based communicator in which I have the interpersonal intuition to engage in delicate conversations (developmental delays, violent behaviors, mental-health concerns) without offending. I stay focused on the common goal and team mentality.
- Monitored and documented student progress towards annual IEP goals, reporting updates quarterly to parents and administration.
- Passionate about psycho-social-emotional needs being met with students along with educational goals.
- Taught yoga once a week as a paid extra-curricular for interested students. Maintaining a class with wait-list students being the norm.
ASSISTANT MANAGER at BYCLAUDIA SPAS (2022-06 – 2023-05)
- Trusted employee to lock up location and approached about franchising my own location.
- Managed 10 estheticians, 2 outside contractors, and developed a training program for revolving front desk staff
- Helped design a direct marketing campaign targeting locals and promoting knowledge of new locations
- Launched a referral service that increased client retention rate by 25%
- Performed accounting duties including recording daily cash flow, preparing bank deposits, and generating financial statements
PERSONAL ASSISTANT at SUMMERVILLE PRIMARY CARE (2020-03 – 2021-03)
- Managed pharmaceutical representative calendar and daily lunch meetings
- Answered 75+ phone calls daily with the ability to swiftly handle booking in an office with multiple physicians based on patient status, level of health concern, and practitioner availability.
- Track sample pharmaceutical inventory checking for expired medications, managing re-calls, and disposing of medication properly.
- Managed incoming mail and in-house paper-work by reviewing, scanning, and uploading documents into patient EMR.
READING TEACHER at INSTITUTE OF READING DEVELOPMENT PHYSICAL THERAPY (2019-08 – 2020-03)
- Achieved one of three spots from my home state to teach summer programs in this highly selective and rigorous hiring process.
- Delivered 5 week courses on reading development to classes as large as 25 students to students from Pre-K-College Preparatory
- Contributed to national growth of the company teaching more than 2 million students in the United States by traveling from Arizona to Virginia twice a week and then to the Bay Area
- Earned one of two spots from the Institutes summer cohort of teachers to teach online Book Club in the Fall
- Executed online courses for classes of 10-15 students while simultaneously managing new software technological skills
- Added value to the company by utilizing my problem solving skills and ability to build rapport quickly; traveling solo to new school sites, cities, and states.
EXERCISE TECHNICIAN at KINECT PHYSICAL THERAPY (2017-03 – 2019-08)
- Contributed to an increase in appointment availability by having one Exercise Technician per two Doctors of Physical Therapy with double bookings at the last hour before lunch and end of the day.
- Executed my own time-efficient processes to manage 4-6 patients at one time in this fast paced clinic.
- Decreased patient wait times by becoming the only dual trained exercise technician who could also work front desk.
- Validated medical insurance and eligibility requests. No problem handling large amounts of money, collecting co-pays, and discussing sensitive financial situations.
- Increased productivity of DPT by being able to comprehend medical jargon (physician hand-writing) and instruct patients through after-care with limited supervision.
