Brittany Navarro

Self-motivated, dedicated, and results-driven professional with a strong background in problem-solving and critical thinking skills. Adept at collaborating with internal and external individuals to assess organizational needs and devise strategies to achieve predetermined objectives. Obtaining almost two years of commercial and agriculture lending practices. Highly professional and able to act with integrity, confidentiality, and an ethical mindset in all circumstances.

New Patient Care Coordinator - Generational Family Chiropractic - Hewitt, TX

(2025-09)

• Handled logistics of new patient interaction and orientation
• Answer phones, scheduling and rescheduling patients
• Learned and implemented new patient processes
• Detail orientated and highly organized
• Managed hard copy and electronic files
• Created and completed care plans
• Make confirmation calls
• Attended out of state seminars
• Managed online leads to book new appointments
• Set up weekend marketing events and mid week marketing lunches
• Coordinate office events
• Participated in marketing ads

Server - George's Restaurant Bar and Grill - Hewitt, TX

(2024-09 - 2025-09)

• Served customers with gracious customer service
• Food run from the kitchen and expedited food for presentable plates to tables
• Ability to host the front and sit customers by serving sections in order
• Served alcohol to age appropriate customers
• Comfortable with serving large parties
• Upselling and making higher sales for the day is always the main goal
• Being attentive to tables is always a priority
• Staying busy and finding work to do during slow hours
• Opened and closed restaurant with side work and working collaboratively as a team

Business Banking Associate - Border Bank - Baudette, MN

(2022-11 - 2024-06)

• Handled commercial and agricultural/farming loan processing
• Filed mortgages and worked with the Secretary of State of Minnesota for documents and liens
• Familiar with UCC's filings and CNS/assignment of indemnities
• Answered phone calls and served as the bank secretary/receptionist
• Followed the law guidelines for recording documents properly and putting together personal/agricultural/commercial financial statements for applicable customers
• Managed the front desk with clerical duties and weekly reports for updating customer's information and insurance/tax returns/financial statements/crop production plans/UCC terminations, etc.
• Familiar with uploading documents to 3 different programs within the bank's network

Deputy Clerk - City of Baudette - Baudette, MN

(2021-05 - 2022-03)

• Oversaw all utility billing for the city of Baudette, recording data within the internal database system and tracking and verifying accuracy of information to support bookkeeping efforts
• Reviewed month-end reports for utility usage and expenses, checking for any errors or discrepancies and quickly resolving any issues to ensure accurate records were maintained
• Managed the general and municipal accounts payable and receivable for city's liquor store establishments
• Communicated effectively with local residents to address and resolve any complaints or issues with utilities
• Assisted with filing and managing records systems for essential city documents, helping to ensure that documents were accurate and well organized to support ease of access and streamline workflow
• Attended all city council meetings and recorded detailed minutes for special projects and citizen proposals

Customer Service Representative - Caliber Collision Center - Silverthorne, CO

(2020-11 - 2021-04)

• Coordinated directly with customers, insurance agents, and towing companies to provide timely updates and information regarding vehicle repairs, helping enable operational effectiveness
• Communicated effectively with insurance companies, responding to inquiries about claims to ensure all necessary information was provided so repairs could be scheduled on time
• Supported exceptional customer experience by fielding incoming calls in a friendly and professional manner, answering all questions and concerns, and effectively redirecting calls to appropriate departments
• Processed all vehicle intake and payments from customers and insurance companies, cross-referencing payments with final invoices to verify accuracy
• Supported organizational workflow by providing necessary clerical and administrative assistance, including scheduling appointments for estimate generation and managing repair calendar

Management Assistant - Enterprise Rent-A-Car - Silverthorne, CO

(2018-02 - 2020-11)

Promoted to Management Assistant after successfully completing the 8-month intensive management trainee program and passing the mandatory management qualification interview.

• Provided direct customer service to new and existing clients, helping answer questions and address concerns to provide an exceptional experience and help the company improve revenue growth
• Built and maintained a strong, loyal client base by exercising professionalism, keen attention to client needs, and delivering upon requests in a timely manner
• Worked closely with insurance companies to assess damage to vehicles and process necessary repairs
• Entrusted with serving as acting manager of the Silverthorne branch at the onset of the Covid-19 pandemic, serving as the sole on-site employee and maintaining viability of the branch during a period of economic uncertainty
• Consistently recognized for achieving top five in sales performance within the San Diego region, as well as receiving exceptionally high scores in customer service feedback surveys
• Collaborated cross-functionally with various departments to develop a comprehensive understanding of all aspects of the business, including human resources and recruiting, marketing, sales, and customer service

Bachelor of Science - Kinesiology - California State University of Chico

Associate of Arts - Sociology - Palomar Community College