Customer Service Representative Tier II
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Objective: To obtain a leadership position that will allow me to grow within an organized operation or company, also to utilize my experience and education to facilitate organizational growth and provide direction, inspiration, and opportunity.
case management process for each leave while also going over important details, putting in proper ICD10 codes and next steps for each employee per client rules and provisions. Front office responsibilities such as setting appointments, answering phones and emails and the intake or hiring process. held coaching for agents, provided feedback, and provided overall customer care. As a manager/ team lead for 3 ½ years, I was responsible for each team members pay, grading calls, running reports, attending weekly and daily meeting, assigning schedules, reconciling deficit, speaking to bill to pay, maintain client relations/ coaching agents, maintaining metrics, KPIs and CSTAT scores per agent and organizations goals, managing group chats, training when needed and assisting with questions on each project.
High school Diploma, Westlake High School
3.2 G.P. A, JROTC Raider Team, Honor Guard, Women of Westlake, SGA, Ms. JROTC college, University of Phoenix Current GPA 3.89
-Currently finishing up with last class for my BSHA at the University of Phoenix.
-Graduate 3/18/24 with a bachelor’s in healthcare administration
-I have been on the Dean’s List throughout my BSHA degree
-I am affiliated with 3 Honor Societies
(Upsilon Phi Delta Honor Society/ The National Society of Collegiate Scholars/ Golden Key International Honor Society)
