Dimietra Boatwright

Qualified Customer Service Representative with over 10 years in fast-paced customer service and call center environments. Superior computer skills and telephone etiquette.

Sales Associate

July 2025 to Present

Provided exceptional customer service, ensuring a positive phone shopping experience for all customers

• Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
• Built strong relationships with repeat customers, resulting in XX% increase in customer loyalty
• Maintained cleanliness and organization of assigned areas within the store
• Proactively approached customers on the shop floor, offering assistance and personalized recommendations
• Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations

Production Worker

June 2022 to January 2025

• Inspecting products by checking for defects and ensure products meet quality standards.
• Operating machinery by setting machine parameters, monitor outputs, and troubleshoot issues.
• Correctly follow instructions to assemble products on assembly line.
• Ensure deadlines are met.

Debt Collector

April 2021 to May 2022

Contact customers via phone, email, or mail regarding past due accounts.

• Review account history, verify balances, and explain billing details.
• Negotiate payment plans or settlements within company guidelines.
• Follow up on broken promises-to-pay and escalate unresolved accounts when necessary.
• Adhere to all federal, state, and company regulations, including the Fair Debt Collection Practices Act (FDCPA).
• Maintain confidentiality and handle sensitive financial information responsibly.
• Achieve monthly collection and recovery targets.

Debt Collector

January 2019 to July 2021

• Take inbound and outbound calls.
• Responsible for contacting individuals with overdue debts.
• Collect payments by negotiating repayment plans and payment arrangements.
• Maintain accurate records of outstanding accounts, all while adhering to legal regulations regarding debt collection practices.

Cashier/Customer Service

September 2010 to October 2013

• Greeted customers in a timely fashion while quickly determining their needs.
• Recommended merchandise to customers based on their needs and preferences.
• Responded to customer questions and requests in a prompt and efficient manner.
• Engaged with customers in a sincere and friendly manner.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Responsible for cash handling/ use of cash register.

High school Graduate, and college degree is still in progress.