Brittany Singh

I am a compassionate RBT with over three years of experience providing in-home and community-based ABA therapy to children with autism. I have strong expertise in implementing behavior intervention plans, collecting and recording data, running skill acquisition programs, and using positive behavior support strategies. I am passionate about delivering individualized, family-centered care while collaborating with BCBAs and multidisciplinary teams to support meaningful progress in the home environment.

Registered Behavior Technician - Cornerstone Behavioral Analysis - Miami

(2026-02)

• Delivered 1:1 ABA therapy to children with developmental disabilities across home, school, clinic, and community settings.
• Managed a multi-location caseload while maintaining consistent service quality and documentation compliance.
• Implemented individualized treatment and behavior intervention plans under BCBA supervision.
• Collected and analyzed behavioral data to track progress and support treatment adjustments.
• Applied evidence-based ABA strategies, including reinforcement, prompting, task analysis, and behavior reduction techniques.
• Collaborated with caregivers, educators, and multidisciplinary teams to promote skill generalization across environments.

Member Service Guide - Devoted Health - Remote

(2024-09 - 2026-01)

• Achieved first-call resolution on over 85% of member inquiries, thereby reducing repeat calls and enhancing member experience.
• Accurately documented all interactions utilizing Devoted Health's internal CRM, ensuring 100% compliance with HIPAA and internal policies.
• Managed an average of 30–60 inbound calls daily, delivering high-quality support to Medicare members concerning benefits, billing, and provider access.
• Provided exceptional customer service to Medicare members by effectively addressing benefit inquiries, resolving claims issues, and assisting with provider navigation.
• Handled high-volume inbound calls with empathy, professionalism, and efficiency.
• Maintained comprehensive knowledge of Medicare policies, Devoted Health plan details, and HIPAA compliance.

Registered Behavior Technician (RBT)/Paraprofessional - Private Family (Kendall Speech & Language Center) - Guatemala City, Guatemala

(2023-01 - 2023-06)

Resided in Guatemala for 6 months, providing 1:1 care for a child with childhood apraxia of speech in both school and home settings.

• Shadowed the child in school daily and continued therapeutic interventions post-school.
• Collaborated remotely with a BCBA, Speech-Language Pathologist, and Occupational Therapist to deliver a coordinated, evidence-based care plan.
• Applied ABA principles to target communication, emotional regulation, daily living skills, and behavior management.
• Supported academic learning in math, phonetics, and reading through the use of visual aids, routines, and multi-sensory methods.
• Maintained accurate data and session notes, communicating regularly with supervising clinicians and caregivers.
• Adapted interventions to fit bilingual, multicultural environments, demonstrating flexibility and cultural sensitivity.

Registered Behavioral Technician - Kendall Speech & Language Center - Miami

(2021-09 - 2024-09)

• Delivered ABA therapy to children with autism, effectively tailoring interventions to individual needs.
• Utilized charts and collected data on children's progress and abilities, ensuring accurate tracking.
• Gathered data on behavioral occurrences and conducted trials, such as discrimination tasks and verbal communication.
• Supervised and motivated patient participation in social, educational, and recreational activities.
• Employed alternative communication methods for non-verbal and low-verbal children, including PECS devices.
• Collaborated and communicated with parents and staff, assisting with training to enhance client care.
• Executed clinical assessments alongside various administrative duties.
• Worked alongside occupational, behavioral, and speech therapists to create and implement effective intervention plans.

Lead Office Administrator - Insurance Plus - Miami

(2018-05 - 2021-09)

• Managed front desk operations by warmly greeting clients, answering phones, and assisting with all inquiries.
• Supervised and trained administrative staff, significantly boosting productivity and accountability.
• Oversaw client inquiries, policy updates, and claims, ensuring superior service and satisfaction.
• Ensured meticulous handling of policy documentation and renewals, maintaining 100% compliance.
• Prepared reports and coordinated cross-departmental projects to support management decision-making.
• Efficiently managed office budgets, invoices, and vendor communications.

AA - Psychology - Miami Dade College (2017-09 - 2023-12)

Highschool Diploma - John A. Ferguson Sr. High School (2013-08 - 2017-06)