Brooke Bolan

Host of the 1904 U.S. Open

Pro Shop Sales & Customer Service - Glen View Club - Golf, IL

(2021-06 - 2023-08)

Host of the 1904 U.S. Open

• Assisted with pro shop closing procedures, register balancing, and daily operations.
• Managed Ship Sticks and member special orders, ensuring timely delivery and clear communication.
• Handled handicap inquiries and scoring for club tournaments; supported weekly league operations.
• Tagged, priced, and merchandised apparel and golf gear with attention to club branding and member preferences.
• Scheduled tee times, answered phones, and greeted members with prompt, friendly service.
• Built rapport with long-time members while maintaining the professional, historic reputation of a championship-level club.

Golf Operations Associate - NCR Country Club - Kettering, OH

(2023-01)

Host of the 1969 PGA Championship

• Delivered personalized customer service for high-profile club members and guests.
• Managed bag room operations and maintained top-tier equipment standards.
• Oversaw the cart fleet and support seamless tee times in a high-traffic, championship-level environment.
• Fostered strong member relationships through professional, attentive service.

Merchandise Associate - Cincinnati Open — Professional Tennis Tournament

(2025-06 - 2025-08)

• Operated cash registers and handled transactions through the POS system during high-traffic event days
• Folded and organized apparel to keep displays neat and fully stocked throughout the day
• Greeted guests, answered questions, and directed shoppers to merchandise areas or fitting rooms
• Assisted customers in changing rooms and ensured a positive, efficient shopping experience
• Supported team members with restocking and maintaining a clean, organized sales floor

Bachelor of Arts - Sociology - University of Dayton (2026-05)

Master of Social Work - Loyola University Chicago (2028-05)