Unity Widlund

Motivated and customer-focused Sales and Service Representative with over 7 years of experience delivering high-quality support, driving sales growth, and maintaining strong client relationships in remote and in-person environments. Skilled in upselling, conflict resolution, and cross-functional collaboration with proven success in exceeding performance metrics and creating exceptional customer experiences.

Remote Sales Representative - Verizon Communications - Remote

(2023-06 - 2024-12)

• Consistently surpassed sales quotas by up to 20% monthly through persuasive product presentations and strong customer relationship management.
• Managed inbound and outbound calls to assist customers with service upgrades, billing, and device solutions.
• Provided detailed product education, improving customer satisfaction and retention rates.
• Collaborated with team members using CRM tools to streamline follow-ups and maintain accurate records.

Customer Support Specialist - Apple, Inc. - Remote

(2021-03 - 2023-05)

• Delivered personalized technical and account assistance to Apple customers via phone and chat, maintaining a 97% satisfaction rating.
• Guided customers through troubleshooting steps for devices and digital services while promoting AppleCare and other support products.
• Documented issues and escalated technical cases using Apple's CRM and internal systems.
• Recognized for strong problem-solving and empathetic communication in high-volume support settings.

Customer Service Representative - Kelly Services - Remote

(2019-05 - 2021-02)

• Supported multiple corporate clients by handling customer inquiries, billing questions, and service requests through voice and email channels.
• Achieved consistent quality assurance scores above 95% by maintaining professionalism and accuracy.
• Utilized various client platforms to process transactions and resolve escalations efficiently.
• Awarded "Customer Care Excellence" for outstanding client feedback and issue resolution.

Retail Sales Associate - Sunrise Electronics - Chicago, IL

(2018-06 - 2019-04)

• Built rapport with customers and consistently achieved "Top Seller of the Month."
• Drove product knowledge sessions to enhance team performance and customer satisfaction.
• Managed product displays and promotional events that boosted store traffic by 15%.

Customer Service Representative - Elite Solutions Call Center - Chicago, IL

(2016-04 - 2018-05)

• Responded to customer inquiries through phone and email, providing solutions that increased satisfaction and retention.
• Documented feedback to support process improvements.
• Earned positive recognition for empathy, patience, and professionalism during high-volume periods.