Brooke Cannady

Creative operations professional with experience in merchandising, inventory accuracy, vendor coordination, and product flow across retail and branded environments. Known for reliability, organization, and strong product-operations instincts. Skilled in tracking trends, supporting launches, verifying deliveries, and collaborating with vendors, stores, and distribution teams. Blends a merch-creative eye with operational discipline.

Automotive Merchandising at Stellantis (2026-04 – Present)

• Manage product ordering, track inventory levels, and update counts to maintain accurate stock availability.
• Analyze in-store and online sales trends to identify high-demand items and recommend replenishment.
• Coordinate with vendors and distribution teams to track deliveries and ensure timely product flow.
• Support merchandising decisions by evaluating customer preferences and product performance.
• Assist with new product arrivals, seasonal resets, and brand-aligned merchandising updates.

Customer Service Representative at Audi of America (2024-08 – 2025-11)

• Managed inbound customer inquiries via phone and email, averaging 10 calls per day, and maintained detailed CRM records.
• Investigated and resolved service and warranty issues, escalating complex cases to appropriate teams to ensure timely resolution.
• Coordinated appointment scheduling and follow-up with service and parts departments to optimize customer experience.
• Produced accurate documentation of each interaction (avg. 12 minutes per record) to support quality assurance and reporting.

Lead Merchandise Processor at HomeGoods (2023-12 – 2024-08)

• Trained new hires on procedures and daily tasks
• Organized merchandise flow and prioritized daily workload
• Handled high-volume transactions with accuracy and professionalism
• Maintained organized inventory and department records
• Balanced multiple responsibilities — register operations, inventory processing, and customer support — while staying calm and focused in a fast-paced environment

Assistant Manager at Speedway (2021-11 – 2023-06)

• Supervised daily store operations and a team of 5 employees, including hiring, training, scheduling, performance coaching and promotion of loyalty programs
• Managed cash handling, POS reconciliation, and loss-prevention procedures to protect store assets.
• Implemented process improvements and task delegation strategies that increased shift efficiency and consistency.
• Maintained inventory controls and coordinated vendor deliveries to ensure product availability.

High School Diploma – Auburn Hills Christian (2016)