Bar Manager at Ciccio Trattoria (2023-05 – Present)
- Delivered high-quality service in fast-paced settings, managing multiple tables and bar patrons
- Handled customer concerns quickly and calmly, maintaining a professional and approachable manner
- Processed payments, managed tabs, and ensured adherence to alcohol safety regulations
- Strengthened communication, multitasking, and conflict resolution skills
- Managed Inventory
Medical Assistant/ Phlebotomist at Texas Flight Medicine (2020-07 – 2022-05)
- Performed venipunctures, collected lab samples, and supported physicians with patient procedures
- Maintained confidential medical records in compliance with HIPAA
- Scheduled appointments, answered multi-line phones, and managed front desk operations
- Prioritized patient care while multitasking in high-volume clinic settings
Medical Assistant at Heal 360 Urgent Care (2019-11 – 2020-07)
- Played a key role in Covid 19 testing efforts, administering nasal swabs, recording patient information, and ensuring compliance with evolving CDC and local health guidelines
- Managed front-desk operations, including scheduling appointments, verifying insurance, and handling patient check-in/out processes
- Maintained confidential medical records, demonstrating a strong understanding of HIPAA regulations
- Assisted physicians with in-office procedures, patient education, and follow-up appointments
- Responded to high patient volumes with professionalism and efficiency during a critical public health period
- Followed strict infection control protocols, including PPE usage, sanitization, and patient screening
