Brooke Martinez

Detail-oriented healthcare and client service professional with 10+ years of experience supporting patients, customers, and cross-functional teams in fast-paced environments. Experienced in patient registration, scheduling, records accuracy, insurance and documentation review, and high-volume customer communication. Recognized for professionalism, discretion, organization, and a consistent focus on creating a positive experience while maintaining accurate, confidential information.

Patient Access Representative at Northern Nevada Sierra Medical Center (2025-01 – 2026-06)

• Provided professional front-line support to patients, families, and visitors while helping maintain an efficient and welcoming patient experience.
• Collected, verified, and entered patient information accurately for registration and scheduling while protecting confidential information.
• Coordinated appointments and departmental information, communicating clearly with patients, physicians, and healthcare teams in person and by phone.
• Supported patient flow by providing directions, assisting patients with navigation, and collaborating with internal departments to address needs promptly.
• Maintained accurate electronic patient records in Cerner and managed multiple priorities in a fast-paced healthcare environment.

Client Relations Manager at Guild Mortgage Company (2015-10 – 2023-12)

• Managed client relationships throughout the loan process, providing responsive service and clear communication from initial documentation through closing.
• Reviewed and verified employment, insurance, financial, and supporting documentation for completeness and accuracy.
• Coordinated appointments, client communications, records, and expense reporting while balancing multiple deadlines and priorities.
• Resolved customer concerns professionally and partnered with internal teams to support timely, high-quality service.
• Planned and executed company events and client engagement initiatives.

Associate of Arts in General Studies – Truckee Meadows Community College

Certificate in Certified Nursing Assistant (CNA) Program – Truckee Meadows Community College