Bry Mark Gozun

My desire is to find a stable job yet challenging position in a professional environment in which to learn new technologies and skills while utilizing my previous experience to improved my current abilities.

ENGAGEMENT SPECIALIST (ORDER PROCESSING) at Startek Philippines (2018-11 – Present)

• Review order customer accounts to make sure they have all pertinent information.
• Monitoring Database efficiency
• Devising and implementing processes for resolving faults and data loss.
• Escalate/Complete TN numbers if the packaging have error.
• Approving / Rejecting Local Service.

MERCHANDISING SPECIALIST at Luenthai Macao Offshore Philippines clark (2015-01 – 2018-06)

• Prepare stock liability report.
• Check the GO+ sytem to ensure all material are complete.
• Monitor and ensure the goods ship on time.
• Email buyer shipment reports to production.

MANAGEMENT INFORMATION SYTEM / TECHNICAL SUPPORT at Eaglesky Amusement Gaming Inc/Midori (2014-06 – 2015-01)

• Provide technical Support for both hardware and software issue of our users encounter.
• Troubleshooting network problems.
• We used cacti tools to monitor bandwith consumption.
• Monitoring the real time video using DVR devices and helping the pit supervisor for replay purposes.

Bachelor of Science in Information Technology - Major in Networking – Holy Angel University (2009-06 – 2013-11)