Medical Records Coordinator - Birth Tissue Recovery - Charlotte, NC
(2023-10)
- Ensured adherence to regulatory compliance standards by implementing updated protocols and training team members.
- Managed documentation processes to maintain accurate and up-to-date records for effective communication and auditing.
- Performed quality assurance processes to evaluate service delivery and enhance patient safety and satisfaction.
- Introduced process improvement initiatives that streamlined operations and increased overall efficiency.
- Analyzed data to identify trends and provide actionable insights for improving patient care and operational performance.
- Responded to requests for medical records from physicians, patients, and authorized entities quickly.
- Routinely audited electronic health records system usage to prevent unauthorized access incidents.
- Maintained an inventory of medical records forms and supplies to ensure availability when needed.
- Organized and maintained patient records for accuracy and compliance with regulations.
- Trained new staff on electronic health record systems, improving department efficiency.
- Resolved discrepancies in medical records by consulting with healthcare providers directly.
- Handled confidential patient information with discretion and in accordance with privacy laws.
- Reviewed medical records for completeness, accuracy, and compliance with laws.
- Verified completed information of release paperwork before issuing medical records to authorized requestors.
Lab Coordinator - Beaconpoint Labs - Concord, NC
(2022-07 - 2023-10)
- Coordinated varied aspects of the lab.
- All areas of purchasing, managing supplies, including receiving incoming samples for testing.
- Negotiated contracts with vendors for supplies and equipment necessary for research.
- Followed laboratories' procedures for specimen handling and processing to keep results reliable.
- Purchasing laboratory supplies, reagents, and equipment.
- Received samples from various customers and entered information for tracking purposes into our LIMS system for tracking.
- Coordinated with departments to identify procurement needs and specifications.
- Liaised between departments and suppliers to clarify order details and specifications.
- Managed supplier relations and negotiated contracts to ensure cost-effective purchasing decisions.
- Reviewed purchase orders for accuracy and compliance with organizational policies.
- Scheduled deliveries based on project timelines and priority needs.
- Resolved discrepancies in invoices and delivery reports by liaising with suppliers.
- Tracked order status and communicated delays or issues promptly to relevant parties.
- Sourced new suppliers and assessed their potential to meet organizational needs.
- Negotiated payment terms with suppliers to improve cash flow management.
- Implemented cost-saving initiatives without compromising on quality or service.
- Cultivated strong relationships with vendors to ensure reliability and efficiency.
- Ensured all purchasing activities complied with legal regulations and ethical standards.
Purchasing Agent - Thermaltek - Concord, NC
(2021-12 - 2022-07)
- Purchasing materials from vendors, receiving requests for quotes and pricing.
- Following through with shipments and lead times.
- Sourced new vendors for purchasing needs.
- Worked with shipment companies to manage distribution.
- Maintained computerized and manual records of purchased items, deliveries, costs, product performance and inventories.
Office Manager - Good Shepherd Pet Services - Concord, NC
(2017-02 - 2021-12)
- Handle account sales (AR), website sales, invoicing, and inventory ordering.
- Market our services and software at shows and events and speaking to veterinary practices throughout the southeast.
- Received and follow up on customer referrals.
- Addressed customer inquiries and promptly resolved complaints.
- Streamlined office processes, regulated communications and standardized filing systems to facilitate smooth operations.
- Reconciled attendance records and completed weekly payroll processing.
- Oversaw office supply inventory, usage and replenishment for fast-paced office environment.
- Coordinated office workflow and monitored task completion to evaluate quality and performance.
- Maintained record-keeping systems, supply management, and office policies to optimize productivity and support well-organized work environment.
- Trained new hires in company policies, work processes and job-specific tasks.
- Coordinated schedules, assignments, and workflow to optimize productivity.
- Managed office supply inventory, keeping track of needs and ordering supplies to avoid shortages.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
Referral Coordinator - Animal Eye Clinic - Matthews, NC
(2016-07 - 2017-02)
- Scheduling consultations, surgeries, and follow-up appointments for eight different locations.
- Managed up to 50 patient referrals daily through multi-line telephone system.
- Verified documents and associated records to catch and resolve discrepancies.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Answered questions and resolved concerns raised by both patients and specialists.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
- Initiated outbound calls to patients to schedule medical and diagnostic appointments with requested physicians.
- Scanned pertinent patient and demographic records and included in electronic patient charts.
- Answered requests from consumers, businesses and medical professionals.
- Coordinated with medical staff to ensure high quality of care and adherence to healthcare standards.
Veterinary Receptionist - Cabarrus Emergency Vet Clinic - Concord, NC
(2007-12 - 2016-07)
- Worked closely with clients and their pets in emergency situations.
- Worked with clients to processes all financial transactions.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Compiled physical and digital documents, charts and reports.
- Daily handling of medical charts, answering phones, and checking in/out of patients and assisting doctors as needed.
- Performed radiographs, lab work, and filled prescriptions.
- Proficient knowledge with Avimark, DVMax, and Cornerstone software.
- Other duties also include office work, reconciling bills and statements, bank deposits and receiving shipments and orders.
