C Sunny

Ensured adherence to regulatory compliance standards by implementing updated protocols and training team members. Managed documentation processes to maintain accurate and up-to-date records for effective communication and auditing. Performed quality assurance processes to evaluate service delivery and enhance patient safety and satisfaction.

Medical Records Coordinator - Birth Tissue Recovery - Charlotte, NC

(2023-10)

• Ensured adherence to regulatory compliance standards by implementing updated protocols and training team members.
• Managed documentation processes to maintain accurate and up-to-date records for effective communication and auditing.
• Performed quality assurance processes to evaluate service delivery and enhance patient safety and satisfaction.
• Introduced process improvement initiatives that streamlined operations and increased overall efficiency.
• Analyzed data to identify trends and provide actionable insights for improving patient care and operational performance.
• Responded to requests for medical records from physicians, patients, and authorized entities quickly.
• Routinely audited electronic health records system usage to prevent unauthorized access incidents.
• Maintained an inventory of medical records forms and supplies to ensure availability when needed.
• Organized and maintained patient records for accuracy and compliance with regulations.
• Trained new staff on electronic health record systems, improving department efficiency.
• Resolved discrepancies in medical records by consulting with healthcare providers directly.
• Handled confidential patient information with discretion and in accordance with privacy laws.
• Reviewed medical records for completeness, accuracy, and compliance with laws.
• Verified completed information of release paperwork before issuing medical records to authorized requestors.

Lab Coordinator - Beaconpoint Labs - Concord, NC

(2022-07 - 2023-10)

• Coordinated varied aspects of the lab.
• All areas of purchasing, managing supplies, including receiving incoming samples for testing.
• Negotiated contracts with vendors for supplies and equipment necessary for research.
• Followed laboratories' procedures for specimen handling and processing to keep results reliable.
• Purchasing laboratory supplies, reagents, and equipment.
• Received samples from various customers and entered information for tracking purposes into our LIMS system for tracking.
• Coordinated with departments to identify procurement needs and specifications.
• Liaised between departments and suppliers to clarify order details and specifications.
• Managed supplier relations and negotiated contracts to ensure cost-effective purchasing decisions.
• Reviewed purchase orders for accuracy and compliance with organizational policies.
• Scheduled deliveries based on project timelines and priority needs.
• Resolved discrepancies in invoices and delivery reports by liaising with suppliers.
• Tracked order status and communicated delays or issues promptly to relevant parties.
• Sourced new suppliers and assessed their potential to meet organizational needs.
• Negotiated payment terms with suppliers to improve cash flow management.
• Implemented cost-saving initiatives without compromising on quality or service.
• Cultivated strong relationships with vendors to ensure reliability and efficiency.
• Ensured all purchasing activities complied with legal regulations and ethical standards.

Purchasing Agent - Thermaltek - Concord, NC

(2021-12 - 2022-07)

• Purchasing materials from vendors, receiving requests for quotes and pricing.
• Following through with shipments and lead times.
• Sourced new vendors for purchasing needs.
• Worked with shipment companies to manage distribution.
• Maintained computerized and manual records of purchased items, deliveries, costs, product performance and inventories.

Office Manager - Good Shepherd Pet Services - Concord, NC

(2017-02 - 2021-12)

• Handle account sales (AR), website sales, invoicing, and inventory ordering.
• Market our services and software at shows and events and speaking to veterinary practices throughout the southeast.
• Received and follow up on customer referrals.
• Addressed customer inquiries and promptly resolved complaints.
• Streamlined office processes, regulated communications and standardized filing systems to facilitate smooth operations.
• Reconciled attendance records and completed weekly payroll processing.
• Oversaw office supply inventory, usage and replenishment for fast-paced office environment.
• Coordinated office workflow and monitored task completion to evaluate quality and performance.
• Maintained record-keeping systems, supply management, and office policies to optimize productivity and support well-organized work environment.
• Trained new hires in company policies, work processes and job-specific tasks.
• Coordinated schedules, assignments, and workflow to optimize productivity.
• Managed office supply inventory, keeping track of needs and ordering supplies to avoid shortages.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Elevated customer satisfaction ratings by resolving client and case issues effectively.

Referral Coordinator - Animal Eye Clinic - Matthews, NC

(2016-07 - 2017-02)

• Scheduling consultations, surgeries, and follow-up appointments for eight different locations.
• Managed up to 50 patient referrals daily through multi-line telephone system.
• Verified documents and associated records to catch and resolve discrepancies.
• Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
• Answered questions and resolved concerns raised by both patients and specialists.
• Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
• Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
• Initiated outbound calls to patients to schedule medical and diagnostic appointments with requested physicians.
• Scanned pertinent patient and demographic records and included in electronic patient charts.
• Answered requests from consumers, businesses and medical professionals.
• Coordinated with medical staff to ensure high quality of care and adherence to healthcare standards.

Veterinary Receptionist - Cabarrus Emergency Vet Clinic - Concord, NC

(2007-12 - 2016-07)

• Worked closely with clients and their pets in emergency situations.
• Worked with clients to processes all financial transactions.
• Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
• Compiled physical and digital documents, charts and reports.
• Daily handling of medical charts, answering phones, and checking in/out of patients and assisting doctors as needed.
• Performed radiographs, lab work, and filled prescriptions.
• Proficient knowledge with Avimark, DVMax, and Cornerstone software.
• Other duties also include office work, reconciling bills and statements, bank deposits and receiving shipments and orders.

Associate of Sciences - Sciences - Rowan-Cabarrus Community College (2019-01)