Melanie Powers

Hospitality professional with experience coordinating events, managing daily operations, and creating engaging member experiences in a private club setting. Skilled in event planning, social media marketing, and delivering high-quality service with attention to detail and organization.

Hospitality Coordinator at SAFE HARBOR MARINAS (2023-09 – Present)

• Coordinated and executed a wide range of member and private events, ensuring seamless guest experiences from planning through completion.
• Managed daily club activities, vendor relationships, and event logistics while maintaining high standards of service and presentation.
• Developed and implemented social media marketing strategies to promote events, increase engagement, and enhance brand visibility.
• Collaborated with team members across departments to deliver exceptional hospitality and personalized member experiences.
• Managed all marinas social media pages within the guidelines of corporate.

FL Administrative Assistant at Stonebridge Golf & Country Club (2017-03 – 2023-09)

• Administrative assistant to an 18 hole golf course, managing the daily tasks of the office that maintains the course.
• Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
• Tracked and submitted employee time sheets to accounting department for payroll processing.
• Scheduled and coordinated meetings and calendars of high-level decision-makers.
• Tracked expenses and documented records using Quicken.
• Monitored and tracked project performance data with task spreadsheets to generate reports and keep management informed of important trends.
• Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
• Managed a team of 35 employees, including training and task delegation.
• Direct customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
• Created and maintained spreadsheets and developed administrative and logistical reports.
• Knowledge of chemicals, fertilizers, application rates and acreage breakdowns.
• Created the 2 million dollar budget with the superintendent and accounting.
• Maintain the budget monthly.
• Create relationships with vendors to ensure the quickest service and best prices.
• Processed financial documents including contracts, expense reports and invoices.
• Managed scheduling for 35 staff, monitoring resource allocation to provide optimal coverage and service.
• Monitored daily and weekly schedules and monthly calendar obligations for 35 employees.
• Managed conference calls by documenting participant details and preparing audio recordings for future reference.
• Liaised with board members to provide reports, status updates and presentations.
• Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
• Assisted with administrative tasks, including filing, answering phones, IT, billing, invoicing and quotes.
• Managed phone calls from clients when superintendent was unavailable and provided informative answers to questions.

NY Medical Receptionist at Winthrop-University Hospital (2013-06 – 2017-03)

• Updated group medical records and technical library to support smooth office operations.
• Prepared and sent financial statements to support bookkeeping functions.
• Interviewed patients to collect medical information and insurance details.
• Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
• Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
• Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Observed strict HIPAA guidelines at all times according to company policy.
• Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
• Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
• Set up appointments for physician visits and procedures using calendar software.
• Took messages from patients and promptly relayed to appropriate staff.
• Informed patients of financial responsibilities prior to rendering services.
• Processed patient payments and scanned identification and insurance cards.
• Straightened up the waiting room so that it remained neat and organized.

NY Medical Receptionist at NRAD Medical Associates P.C (2004-01 – 2014-06)

• Interviewed patients to collect medical information and insurance details.
• Set up appointments for physician visits and procedures using calendar software.
• Processed patient payments and scanned identification and insurance cards.
• Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
• Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
• Updated group medical records and technical library to support smooth office operations.
• Handled all office supply ordering including ink cartridges, toner and paper.
• Straightened up the waiting room so that it remained neat and organized.
• Took messages from patients and promptly relayed to appropriate staff.
• Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
• Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.

High School Diploma – Walt Whitman High School (1999-06)

High school or equivalent – Suffolk County Community College