Cabangani Nkala
Senior Waiter
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About
Experienced Senior Fine Dining Waiter with over 12 years of experience delivering exceptional customer service in high-end restaurants and hospitality venues. Proven ability to provide professional table service, build strong guest relationships, recommend food and wine pairings, and ensure memorable dining experiences. Experienced in supervising front-of-house teams and restaurant operations, with a strong background in leadership, staff training, and customer satisfaction.
Reliable, well-presented, and committed to maintaining the highest standards of hospitality.
Experience
Restaurant Manager at Uluju Lifestyle Cafe (2023-01 – Present)
- Oversee the daily operations of the restaurant to ensure efficient service.
- Lead, supervise, and motivate front-of-house and bar staff.
- Recruit, train, schedule and evaluate employees
- Ensure excellent customer service and resolve guest complaints professionally.
- Monitor food and beverage quality to maintain company standards.
- Manage stock levels, place orders, and control inventory.
- Prepare staff rosters and manage labour costs.
- Handle cash management, daily banking, and end-of-day reconciliations.
- Monitor sales performance and implement strategies to increase revenue.
- Ensure compliance with food safety, health, and hygiene regulations.
- Coordinate with the kitchen to ensure smooth service during busy periods.
- Conduct staff meetings and provide ongoing coaching and performance feedback.
- Manage opening and closing procedures and ensure the restaurant is secure.
- Prepare daily, weekly, and monthly operational reports for senior management.
Front of House Manager at Homeground Restaurant (2018-01 – 2022-02)
- Supervised daily front-of-house operations.
- Ensured excellent customer service and smooth restaurant service.
- Trained and mentored waitstaff.
- Managed reservations and customer enquiries.
- Resolved customer complaints effectively.
- Assisted with stock control and staff scheduling.
Fine Dining Waiter at News Cafe Rosebank (2014-01 – 2017-12)
- Delivered professional fine dining table service.
- Took food and beverage orders accurately.
- Recommended menu items and beverages.
- Served food and drinks according to restaurant standards.
- Processed payments using POS systems.
- Prepared dining areas before and after service.
- Maintained cleanliness and presentation of the restaurant.
Waiter at News Cafe Gold Reef Casino (2010-02 – 2014-07)
- Provided exceptional food and beverage service.
- Built strong relationships with guests.
- Maintained high standards of customer service.
- Assisted with opening and closing duties.
- Worked efficiently during busy service periods.
