Hostess - Classic Residences, Vi at Aventura - Aventura, Florida
(2022-11 - 2025-04)
- Promptly checked voicemails from the previous night and called back each resident to ensure satisfaction and communication.
- Entered all takeout orders into POS with each specification explained, ex. temperature, sauce requests, or otherwise, effectively and efficiently to ensure back of house success.
- Organized reservations by party host's name, party total, and time, and communicated any discrepancy before opening to ensure a smooth dinner service.
- Cleaned and maintained an organized work station, greeting residents and addressing them warmly yet professionally with proper title, ex, Mr. Smith or Dr. Smith, prospectively.
- Checked and prepared a last second table check to ensure silverware, napkins, and glasses were all accounted for.
- Assigned stations to servers based on ability to walk a longer or shorter distance between the kitchen and section, and server experience with a fair expectation and room for improvement to gain a larger station.
- Attending staff meetings with attentiveness and eagerness to learn. Participating with creative ideas to improve resident satisfaction as well as front of house ease.
- Residents and guests are guided to their seats with a warm and friendly demeanor in order of reservation.
- Assisted servers in running food, pouring beverages, as well as attending to guests concerns with concern and eagerness to please.
- Cleared, sanitized, and set tables for any turnover.
- Sanitized menu covers and replaced the daily menu for the following day.
- Allocated closing duties with fairness to servers.
- Completed written report by calculating the resident count for each meal service whether in the dining room or takeout. Diligently counting and double checking so each server received the accurate count of guests served to honor the incentive program. A printed POS receipt was attached as well to ensure accuracy. Verbal reports to the Food and Beverage Director consisted of any concerns over the course of the service time, as well as compliments towards servers based on accomplishments.
- Trained onboarding hostesses and assisted in training onboarding servers.
- Built individual relationships with each resident while maintaining professionalism. Sustaining a bubbly and go-getter attitude to let the residents and guests know they are cared for and prioritized.
Lead Chef Volunteer and Coordinator - South Beach Food and Wine Festival, Fountain Blue Hotel - Miami Beach, Florida
(2023-02 - 2023-02)
- Collaborated with world-renowned chefs to organize, prep, and plate meals. Having openness to constructive criticism and learning opportunities.
- Managed station organization and maintained high standards of presentation and timing.
- Delivered strong teamwork and adaptability under a fast-paced event environment.
- Coordinated hospitality logistics and assisted culinary teams during live events.
- Ensured smooth guest and vendor experiences with professional communication.
Volunteer Tutor - Dr. Michael Krop Senior High - Miami, Florida
(2018-08 - 2019-05)
- Tutored students in math, adapting teaching methods for ESL learners.
- Demonstrated patience, communication, and leadership skills.
- Bonding with students as a whole, allowing them to engage and feel excited about learning.
- Motivated students by effectively communicating positive praise, as well as correcting students with constructive criticism to increase confidence.
Hostess - Mo's Bagels and Deli, Aventura Location - Aventura, Florida
(2019-06 - 2019-12)
- Greeted and seated guests, ensuring efficient table turnover and guest satisfaction
- Refilled beverages and assisted servers to maintain smooth dining operations.
- Operated the register, handled cash transactions, and processed customer payments.
- Took customer orders with accuracy and a friendly demeanor whether in person or over the phone.
- Listened to customers' concerns with genuine empathy and accommodated them to the best of my abilities.
- Supported front-of-house team to create a warm, organized dining environment
Volunteer Counselor - Michael Ann Russell Jewish Community Center, Aventura - Aventura, Florida
(2016-06 - 2018-08)
- Greeted parents with warm pleasantries and guiding children from the carpool lane towards their prospective camp group.
- Kept the attention of the children in a firm and kind manner, allowing room for trust and friendship building.
- All children were kept accounted for, and received countless bathroom and water breaks.
- The campers' safety was always top priority, any concerns or issues were always communicated respectfully and in a timely manner to the parents.
