Caitlin Marcoux

Motivated Healthcare Administration bachelor's student with a strong foundation in healthcare operations, administrative support, and regulatory compliance. Experienced in customer service and high-volume, detail-oriented environments, with proven ability to communicate clearly, manage documentation, and support patient-focused processes. Adept at problem-solving, maintaining confidentiality, and working collaboratively within fast-paced settings.

Seeking an entry-level role in healthcare administration to contribute organizational skills, professionalism, and a commitment to quality care delivery.

Fulfillment Customer Representative at Walmart (2021-08 – 2021-12)

Selected, packed, and staged online grocery orders while providing customer service

• Selected, packed, and staged online grocery orders accurately while meeting time and quality standards
• Provided friendly customer service by resolving item substitutions and addressing order issues as needed
• Maintained organization and cleanliness of the work area while following safety and company procedures

Cashier at Thriftee Supermarket (2018-09 – 2020-04)

Processed customer transactions and delivered professional customer service

• Processed customer transactions accurately using POS systems while handling cash, credit, and debit payments
• Delivered friendly, professional customer service and assisted customers with questions or concerns
• Maintained a clean, organized checkout area and followed company policies and loss-prevention procedures

Cashier at Burger King (2016-06 – 2018-06)

Took customer orders and processed payments in a fast-paced environment

• Took customer orders accurately, processed payments, and operated POS systems in a fast-paced environment
• Provided friendly, efficient customer service while resolving order questions or concerns
• Maintained cleanliness of the front counter and dining area while following food safety and company procedures

Bachelor of Healthcare Administration in Healthcare Administration – University of Phoenix (2022 – 2026)

Certificate in Medical Billing and Coding – University of Phoenix (2021 – 2021)