Life insurance agent - MYP Agencies - Remote
(2025-11)
- Conduct comprehensive client needs assessments to recommend suitable insurance policies
- Build and maintain long-term client relationships by delivering exceptional service, policy reviews, and ongoing advice
- Process applications, manage client records, and coordinate with carriers to ensure timely policy delivery
- Maintain current knowledge of life insurance products, industry regulations, and market trends
- Conduct inbound & outbound calls to potential and current prospects
Customer service representative - Walmart - Merrillville, IN
(2024-10 - 2025-12)
- Managed customer transactions, including check-ins, check-outs, payments, and reservations
- First point of contact greeting visitors and addressing inquiries in-person and via phone
- Handled customer complaints and resolved issues efficiently to ensure high satisfaction and positive experiences
- Maintained accurate records of customer interactions, appointments, and transactions
- Processed returns, exchanges, and service requests while adhering to company policies
- Coordinated with team members and other departments to fulfill customer needs promptly
Front desk associate - U-Haul - Merrillville, IN
(2019-05 - 2024-10)
- Handled in-person customer interactions and managed client phone inquiries
- Contacted customers regarding overdue storage rental payments
- Inspected vehicles and equipment for damage and general wear
- Documented vehicle data and discrepancies through detailed paperwork and internal reporting systems
- Performed trailer and auto-transport hitch connections
- Conducted routine vehicle maintenance
- Operated trucks and vehicles to organize the lot and prepare units for customer rentals
- Delivered exceptional customer service for rentals and reservations
