Caleb Dotson

Reliable and determined laborer with advisory, customer service, maintenance, and sales experience looking for a reputable company to become an asset team member.

Life insurance agent - MYP Agencies - Remote

(2025-11)

• Conduct comprehensive client needs assessments to recommend suitable insurance policies
• Build and maintain long-term client relationships by delivering exceptional service, policy reviews, and ongoing advice
• Process applications, manage client records, and coordinate with carriers to ensure timely policy delivery
• Maintain current knowledge of life insurance products, industry regulations, and market trends
• Conduct inbound & outbound calls to potential and current prospects

Customer service representative - Walmart - Merrillville, IN

(2024-10 - 2025-12)

• Managed customer transactions, including check-ins, check-outs, payments, and reservations
• First point of contact greeting visitors and addressing inquiries in-person and via phone
• Handled customer complaints and resolved issues efficiently to ensure high satisfaction and positive experiences
• Maintained accurate records of customer interactions, appointments, and transactions
• Processed returns, exchanges, and service requests while adhering to company policies
• Coordinated with team members and other departments to fulfill customer needs promptly

Front desk associate - U-Haul - Merrillville, IN

(2019-05 - 2024-10)

• Handled in-person customer interactions and managed client phone inquiries
• Contacted customers regarding overdue storage rental payments
• Inspected vehicles and equipment for damage and general wear
• Documented vehicle data and discrepancies through detailed paperwork and internal reporting systems
• Performed trailer and auto-transport hitch connections
• Conducted routine vehicle maintenance
• Operated trucks and vehicles to organize the lot and prepare units for customer rentals
• Delivered exceptional customer service for rentals and reservations

Highschool Diploma - Lake Central High School Saint John, IN