Caleb Xa

Motivated IT graduate with a Bachelor of Business Administration in Cybersecurity and a strong foundation in technical troubleshooting. Eager to leverage exceptional communication skills and a customer-first mindset to provide front-line support in a fast-paced 24/7 environment. Committed to delivering high first-contact resolution and documenting issues meticulously to ensure service excellence.

Package Handler at FedEx Ground (2022-05 – 2022-08)

• Lifting items of a weight of 50 lbs or higher safely
• Loaded, unloaded, and sorted high-volume packages efficiently in a team-oriented environment
• Learned how to work in an organized manner independently

Busser/Host at Golden Phoenix (2021-06 – 2021-10)

• Managed seating and to-go orders, assisted with customer service, and supported dining room operations
• Operated POS and performed basic closing/opening tasks
• Learned how to work in a team and under high pressure scenarios

Bachelor of Business Administration in Cyber Security – University of Texas at San Antonio

Associates in Arts – Northeast Lakeview Community College