IT Service Operations Manager
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Experienced professional with comprehensive experience in driving efficiency and excellence in global service delivery environments. Proficient in mentoring, resulting in high promotion rates and exceeding SLA metrics. Proven track record of directing high-performing support teams, optimizing IT service delivery, and enhancing end-user experience.
Skilled in ITIL best practices, incident management, and technical troubleshooting across diverse IT environments. Adept at executing service desk automation, improving response times, and ensuring compliance with SLAs. Strong background in stakeholder communication, team development, and process optimization to drive operational efficiency.
Committed to leveraging expertise in technical support, asset management, and stakeholder engagement to enhance service operations and drive continuous improvement.
Cross-regional Collaboration
•Major Incident Response
Customer Engagement, Satisfaction Enhancement
Leadership, Mentoring and Team Development
