Store Manager - Family Dollar - San Diego, CA
(2021-05)
- Provide high-touch customer service by proactively greeting guests, answering complex inquiries, and efficiently resolving product and service complaints to ensure repeat business.
- Supervise, onboard, and train a dedicated team of Store Associates on company operating standards, customer engagement strategies, and safety procedures.
- Manage back-end administrative operations, including accurate record-keeping, payroll processing, employee scheduling, and daily cash register deposits.
- Oversee inventory management by directing truck unloading, organizing the stockroom, auditing merchandise levels, and placing accurate product orders.
- Enforce strict loss prevention policies and standard operating procedures to protect company assets and maintain a safe, profitable store environment.
Shift Leader - POKÉ 123 - Imperial Beach, CA
(2021-12 - 2022-08)
- Led daily shift workflows, delegating food preparation, customer service, and sanitation tasks to team members to ensure seamless restaurant operations.
- Maintained high standards of team productivity and step-by-step guest engagement to optimize the customer dining experience.
- Monitored labor hours and strictly managed shift scheduling to prevent unauthorized overtime and ensure compliance with labor laws.
Retail Sales Associate - Krispy Kreme - Oceanside, CA
(2020-08 - 2021-02)
- Executed rapid, high-volume order processing and cash handling in a fast-paced drive-thru environment with a high standard of accuracy.
- Addressed and resolved immediate customer complaints on the spot, turning negative experiences into positive outcomes through active listening and solutions.
- Collaborated closely with a multi-person team to maintain a welcoming environment and achieve daily sales targets.
Dishwasher / Cook / Server - Spirito's Italian Diner - Carlsbad, CA
(2019-12 - 2020-08)
- Balanced front-of-house and back-of-house responsibilities, including opening procedures, food preparation, and direct tableside guest service.
- Managed weekly inventory tracking to identify shortages and assist management with accurate supply ordering.
- Maintained an immaculate and organized workspace, adhering strictly to health and safety standards.
