Candice Exum

Client-focused customer service and sales support professional with 20+ years of experience managing inquiries, coordinating time-sensitive service, maintaining accurate electronic records, and resolving concerns across automotive and healthcare environments. Skilled in pricing discussions, availability and inventory tracking, CRM data entry, paperwork coordination, client follow-up, and cross-functional communication. Known for building trust, anticipating needs, and delivering organized, personalized service.

Automotive Sales Consultant - Safford Hyundai Fairfax - Fairfax, VA

(2026-03)

• Serve as a primary point of contact from initial inquiry through financing, delivery, and post-sale follow-up, providing responsive and personalized service.
• Assess client needs, explain pricing and available options, present tailored solutions, and convert inquiries and appointments into completed sales.
• Maintain accurate CRM records, customer communications, sales activities, and new and used vehicle availability information.
• Coordinate with sales management, finance, service, and vehicle-preparation teams to ensure paperwork is complete and each vehicle is ready on schedule.
• Resolve customer questions and service concerns promptly while protecting satisfaction, loyalty, and repeat business.

Automotive Sales Consultant - Prime Motors - Arlington, VA

(2025-01 - 2025-09)

• Scheduled client appointments, confirmed availability, and ensured selected vehicles were prepared and positioned before arrival.
• Conducted needs and qualification assessments, discussed price points and required features, and identified appropriate options.
• Coordinated credit review, pricing approvals, deal documentation, and complete finance packets while maintaining organized client files.
• Communicated status updates and next steps among customers, management, and finance to keep transactions moving smoothly.

Automotive Sales Consultant - Sheehy Nissan of Waldorf - Waldorf, MD

(2024-04 - 2024-11)

• Responded to inbound and outbound leads, built rapport, secured appointments, and delivered timely reminders and follow-up.
• Maintained detailed knowledge of inventory, features, options, and promotions to answer questions and recommend solutions.
• Entered client information accurately for approvals and sales agreements and coordinated vehicle readiness for delivery.

Substitute Teacher - Meridian Charter School - Washington, DC

(2023-07 - 2024-01)

• Communicated clearly with students and staff, adapted to changing needs, maintained structure, and kept accurate classroom records.

Lead Pharmacy Technician - Adventist HealthCare - Fort Washington, MD

(2020-02 - 2023-07)

• Led and supported 13 pharmacy technicians in a high-volume, service-focused environment requiring accuracy, urgency, and confidentiality.
• Resolved customer and operational concerns, maintained accurate electronic records, and coordinated with pharmacists and healthcare providers.
• Improved inventory controls, trained staff, and ensured compliance with HIPAA and medication-handling requirements.

Certified Pharmacy Technician - Children's National Medical Center - Washington, DC

(2018-02 - 2020-02)

• Supported patients, families, pharmacists, and clinical teams by responding to inquiries, maintaining profiles, resolving discrepancies, and safeguarding confidential information.

Pharmacy Technician - Howard University Hospital - Washington, DC

(2006-07 - 2018-02)

• Managed phone and staff inquiries, entered patient and charge data, replenished inventory, and delivered medications across patient-care areas.

Lead Pharmacy Technician - Safeway Pharmacy - Clinton, MD

(2001-01 - 2006-12)

• Welcomed customers, processed prescriptions, explained pricing and coverage, resolved insurance questions, trained staff, and maintained inventory records.

High School Diploma - Biology/Science & Technology Magnet Program - Friendly High School

Additional coursework - Pharmacy - Howard University

Additional coursework - Pre-Pharmacy - Prince George's Community College