Service Coordinator Supervisor at Puckett Machinery Company (2022-01 – 2026-08)
Leading a team of nine technicians for oil changes and inspections on heavy machines and generators.
- Contact customers on behalf of technicians to set up appointments that work with the customers' schedules
- Open work for the technicians, and order parts (filters, hoses, belts, and any other necessary components)
- Keep track of machine data via spreadsheets, Word, and inside source programs
- Update ownership of machines via inside source programs
Telematics Specialist at Puckett Machinery (2017-10 – 2022-01)
Wire in secondary GPS systems for customer to keep track on Caterpillar (heavy equipment) machines.
- Hook up new wiring harness, ECMS, batteries, and secondary electrical attachments on machines
- Contact customers for locations and times to install GPS systems
- Program GPS systems using a Linux based software
- Order parts for customers and jobs on a Linux based software
Sales Specialist at Lowe's (2013-03 – 2017-10)
- Provide excellent customer service, provide product information, promote services and products, build relationships with customers, keep shelves stocked and correctly displayed, and coordinate successful completion of projects and orders
Customer Service Representative at Sitel (2013-10 – 2014-05)
- Performed technical assistance for customers via multi-line phone including but not limited to: troubleshooting started and completed orders, correctly handled customer account information, and proper transferring
Server/Bartender at Ruby Tuesday (2012-07 – 2013-03)
- Served all customers, cleaned/set up tables, and provided any other needed services
Customer Service Representative at Home Depot (2011-06 – 2012-05)
- Provide excellent customer service, provide product information, promote services and products, build relationships with customers, keep shelves stocked and correctly displayed, and coordinating successful completion of projects and orders
