Candyce Bracken-Boone

Proficient and energetic professional providing safe, courteous, and efficient assistance to passengers with mobility needs. Comprehensive understanding of company policies with excellent office management skills, strong written and verbal communication abilities, and proven capacity to work effectively within team environments while maintaining customer confidentiality.

Paraprofessional - Aldine ISD - Houston, TX

(2024-12)

• Assist teachers with classroom instruction and daily learning activities.
• Provide one-on-one or small-group academic support to students.
• Support students with special needs by implementing Individualized Education Programs (IEPs) as directed.
• Record student progress and communicate observations to the classroom teacher.
• Maintain confidentiality of student records and information.
• Foster a safe, inclusive, and respectful learning environment.
• Perform other duties as assigned by the teacher or school administrator

Administrative Assistant - Emul8 Electric LLC. - Humble, TX

(2020-01)

• Greet visitors, answer and direct phone calls, and take messages
• Handle email, regular mail, and shipments
• Maintain files, contacts, and an employee directory
• Prepare reports, memoranda, proposals, invoices and other documents
• Liaise with clients and relevant organizations

Rental Sales Associate (RSA) - AVIS/BUDGET RENTAL SALES - Houston, Texas

(2019-12 - 2022-05)

• Create and maintain reservations for customers/clients.
• Complete rental and return transactions.
• Follow up on all clients/customers via telephone.
• Determine customer rentals needs by utilizing established sales techniques.
• Achieved 35% above average quota in sales.
• Customer satisfaction and retention score: 100%

Sales Lead/Customer Service Representative - T-MOBILE Wireless – AMTEL Telecommunications - Houston, Texas

(2013-04 - 2017-01)

• Customer service
• Lead and supervise sales team (6), train new hires.
• Open and close T-Mobile store; closeout register and store safe.
• Set goals – maintain monthly goals (individually and team)
• Demonstrate confidentiality – customer information.
• Back-end paperwork, phone count, cash receive and deposit.
• Team/floor coach when needed, mentor.
• Schedule appointment

Receptionist / Front Desk - Hair Authority Salon - Houston, Texas

(2008-12 - 2013-05)

• Data entry client information
• Greeting and assisting customers.
• Filing (alpha and numeric)
• Answer multi-line telephone (3 lines) route to appropriate personnel.
• Always maintained cheerful disposition
• Schedule appointment
• Make travel arrangements for conferences.
• Order and maintain salon supplies.