Caressa Lacy

Detail-oriented and dependable professional with over 10 years of customer service and operations experience in fast-paced, public-facing environments. Known for accuracy, consistency, and strong follow-through when working with inventory, order fulfillment, and quality standards.

Background in History and Multicultural Communications, with hands-on experience using digital systems, scanners, and tracking tools to support operational efficiency and customer satisfaction.

Volunteer at West Seattle Food Bank (2026-01 – Present)

Volunteer position providing patron assistance and food bank operations support

• Checked patrons in using specialized system
• Communicate effectively with language barriers
• De-escalate situations with diverse patrons - mental health issues, socioeconomically challenged, immigrants, and language barriers
• Passed out food to a diverse clientele
• Organized and sorted foods
• Compost and recycle various foods and products such as cardboard, plastic, spoiled foods, flowers

Warehouse & Operations Support at Verstela (2025-09 – Present)

Warehouse operations support across multiple client sites with focus on inventory accuracy and order fulfillment

• Supported warehouse operations across client sites, meeting productivity and quality expectations
• Measured, recorded, and sorted materials by type and specification to ensure inventory accuracy
• Picked and fulfilled customer orders while meeting required work rates
• Performed quality checks and sorted products according to company standards
• Used RFID and barcode scanners to track, locate, and verify inventory
• Accurately scanned, entered, and maintained inventory records in digital systems

Customer Service Representative / Merchandiser at Swire Coca-Cola (2022-01 – 2024-12)

Product merchandising and customer service across multiple retail locations

• Maintained organized, visually compliant product displays across multiple retail locations
• Coordinated deliveries, inventory levels, and promotional setups with sales teams and store personnel
• Frequently assigned to underperforming locations to restore compliance and presentation standards
• Provided consistent, professional customer service in high-volume environments
• Collaborated with team members to ensure cleanliness, safety, and operational efficiency

Customer Service Representative – Fresh Cuts at Safeway (2021-01 – 2022-12)

Fresh cut counter customer service with food safety and inventory management

• Assisted customers with product selection while maintaining food safety and quality standards
• Maintained clean, organized displays and ensured accurate product rotation
• Supported inventory restocking, signage updates, and promotional setups
• Worked closely with team members to meet daily operational goals

Customer Service Representative & TABC Compliance Checker at Spec's (2018-01 – 2021-12)

Wholesale liquor order coordination with compliance and inventory management

• Coordinated and fulfilled wholesale liquor orders for restaurants while ensuring compliance with Texas liquor laws
• Maintained precise inventory records and collaborated with management to streamline order fulfillment
• Delivered high-quality customer service by coordinating and fulfilling wholesale liquor orders
• Improved order accuracy by 20%, enhancing customer satisfaction and operational efficiency

Student Worker at Southwest Community College (2013-01 – 2014-12)

Library support and customer service

• Assisted students, faculty, and community members in locating and accessing library materials, ensuring a welcoming and supportive environment
• Provided front-desk customer service, including answering questions, checking in/out books, and managing library accounts
• Organized, shelved, and maintained library collections to ensure accuracy and accessibility
• Supported library staff with administrative tasks, including data entry, filing, and operating library management systems
• Monitored study areas to promote a quiet and inclusive learning space

History & Multicultural Communications – Cascadia College (2024-01 – 2026-12)

History & Education – Southwest Community College (2012-01 – 2013-12)