EXECUTIVE DIRECTOR OF ORTHODONTICS 01/2018 to Current
AREA DENTAL MANAGER
Benevis, MS-IN-TX-LA-KY-GA-KS
- Leading orthodontic/dental teams in a region, with over thirty-nine offices, in the execution of best operating practices, operating efficiencies, and superior customer service
- Achieves revenue targets, annual budgets, and strategic business goals for their assigned market
- Use key performance indicators to develop and implement plans to ensure revenue and budget objectives are met and actively follow through with them
- Analyzes financial trend data and acts on area of opportunity, balancing operations costs accordingly, profit and loss reports
- Recruits, hires, and develops managers, staff, and all doctors capable of building teams that provide best in class patient care
- Directly supports Orthodontists/Dentist to achieve high quality clinical results, positive patient experience and achieve monthly forecasts
- Leverages market advertising, marketing, and sales to best advantage within an area
- Manages all licensed/non-licensed staff members & ensures training and development of staff
- Achieves office performance targets & drive local marketing initiatives
- Monitors departmental expenses to ensure that store operates within budget, heavy emphasis on managing payroll
- Maximizes employee retention through utilization of best practices in hiring and mentoring
- Creates and analyzes weekly/monthly schedules and adjusts as necessary to accommodate workload relative to business needs
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
STORE MANAGER, OPERATIONS MANAGER, HARDLINES MANAGER, LOGISTICS MANAGER/LEAD MERCHANDISER01/2010 to 01/2018
Academy Sports & Outdoors, Hattiesburg, MS
- Stores ranked top fifteen in company for the past 6 years, helped store sales top $25 million this year and achieve growth
- Oversees an assigned store to inspire and lead associates while driving sales
- Conveys Academy's entrepreneurial and sales-oriented culture to capture and preserve market share
- Provides strategic regional merchandise insights to Academy's merchant organization from personal insights and customer feedback
- Drives store profitability by driving sales and managing expenses including payroll, maintenance, shrink and other controllable expenses
- Manages and motivates team to increase sales and ensure efficiency; directly supervises and directs department team lead and associates, identifies department priorities, and assigns tasks
- Analyzes sales figures and stock levels to identify sales opportunities and communicates needs to buying divisions
- Develops and maintains a strong working relationship with all associates within department, communicates with the buying office in a regular basis on product or level issues
- Plans and implements store Plan-O-Grams, end caps, and seasonal merchandising projects and displays
- Ensures compliance and implementation of all Academy policies and procedures; to provide a safe, productive workplace for associates and customers; ensures compliance with local, state, and federal laws, emphasis on ATF regulations
DISTRICT MANAGER, HOME IMPROVEMENT MANAGER, ASSISTANT STORE MANAGER 01/1996 to 01/2010
Sears Roebuck & Co, Hattiesburg, MS
- Manager over a multi-million-dollar department for over 14 years
- Supervised all aspects of department operation such as scheduling, merchandising, sales goals, inventory, PA's, cash management and approvals
- Grew department sales by transforming an under producing sales team, immediately resolving long-standing problems, and instituting incentives that elevated performance while building morale and motivation
- Performed monthly sales forecasting and competitive analysis to determine product and sales employee's performance levels and the need for new training or product developments on an annual basis
- Maintained great standards on inventory control 12-million-dollar merchandise department
- #1 Sales Team in both Brand Central and Home Improvement departments several years running
Generated new business through networking efforts and execution of creative marketing plans
