Carl LaRue

Customer-focused administrative professional with experience in high-volume service environments, healthcare coordination, and structured writing. Known for clear communication, attention to detail, and the ability to manage multiple priorities while maintaining accuracy.

Background includes explaining procedures, handling sensitive information, and working with systems that require organization.

Contract Copywriter at Goettl Air Conditioning & Plumbing (2025-01 – Present)

Composed written content per client request and researched various topics while applying SEO guidelines and delivering polished work promptly.

• Composed written content per client request, including blog articles and web copy
• Researched topics ranging from energy assistance programs to local regulatory changes
• Applied client-provided SEO guidelines and style guides
• Delivered polished work promptly and incorporated edits efficiently

Senior Barista / Coffee Program Lead at Multiple Cafés & Markets (2010-01 – 2024-12)

Provided high-volume customer service while maintaining accuracy, explained policies, trained staff, and developed operational workflows.

• Provided high-volume customer service while maintaining accuracy and clear communication
• Explained policies and resolved customer concerns, including handling complaints and exceptions
• Trained staff and communicated procedures across teams
• Developed and updated workflows based on day-to-day operations

Clinic Coordinator / Medical Admin at ZoomCare (2022-01 – 2022-12)

Served as sole administrative support for two providers in a high-volume urgent care setting, managing appointments, scheduling, billing, and patient communication.

• Served as sole administrative support for two providers in a high-volume urgent care setting
• Managed appointments, walk-ins, scheduling, and billing processes
• Administered tests and communicated results and follow-up information to patients
• Explained procedures, policies, and next steps clearly to patients, often in time-sensitive situations

Drum Shop Lead / Buying Manager at Trade Up Music (2015-01 – 2020-12)

Maintained organized records and inventory documentation while assisting customers and evaluating equipment for resale.

• Maintained organized records and documented inventory details accurately
• Assisted customers with varied needs, providing clear and individualized communication
• Evaluated, documented, and tracked incoming equipment for resale
• Balanced administrative responsibilities with customer-facing work

Bachelor of Science in Arts and Letters – Portland State University (2024-01 – 2025-12)

Prior Education – Temple University, Northeastern University, PCC (2007-01 – 2012-12)

Prior Education – PCC (2024-01 – 2024-12)