Carley Krouse

Customer-focused professional with 7+ years of experience in corporate customer service, client relations, and business operations. Proven ability to resolve issues efficiently, manage high-volume communication, and deliver exceptional customer experiences. Strong background in scheduling, problem-solving, team coordination, and client retention. Entrepreneurial mindset with experience running a successful service-based business.

Business Owner / Nail Technician - Self-Employed - Riverview, FL

(2023-01 - 2025-01)

• Built and managed a home-based nail business, delivering high-quality services and personalized client care
• Scheduled appointments and maintained consistent client communication
• Managed inventory, pricing, and daily business operations
• Resolved client concerns professionally to ensure satisfaction and repeat business
• Created marketing content and promoted services through social media platforms

Salon Manager - Salon - Riverview, FL

(2019-01 - 2023-01)

• Oversaw daily salon operations and ensured excellent customer service
• Scheduled appointments and handled high call volumes efficiently
• Supervised staff and maintained a positive, professional environment
• Managed inventory and ordered supplies to maintain stock levels
• Resolved customer complaints and maintained strong client retention

Outbound Customer Service Representative - Rooms To Go Corporate - Seffner, FL

(2017-01 - 2019-01)

• Conducted outbound customer satisfaction surveys following deliveries
• Investigated and resolved delivery issues by coordinating with drivers and dispatch teams
• Provided timely and effective solutions to customer concerns
• Maintained accurate records of interactions and resolutions
• Thrived in a fast-paced corporate environment requiring attention to detail

Customer Service Representative - SiriusXM Corporate - Tampa, FL

(2016-01 - 2017-01)

• Assisted customers with billing, account management, and service inquiries
• Handled high-volume inbound calls with professionalism and efficiency
• Resolved customer concerns while maintaining high satisfaction levels
• Built rapport with customers to support retention and loyalty
• Followed company policies to ensure compliance and quality service

Associate Degree - Keiser University