Carlos Gonzalez

I am fluent in English and Spanish and I'm very proficient in all MS applications. I have strong supervisory, team building, and leadership skills, with a passion to coach and mentor others. I also have the ability to work as a team player in a fast-paced environment, with tenacious work ethic, attention to details, and organizational skills.

Air Operations Controller: Amazon Air, Network Control Center Mar 2020 – Present

• Proactively monitoring flights in the Amazon Air network to ensure the highest standards of customer satisfaction.
• Create and implement contingencies to save packages from missing customer deadlines.
• Coordinate issues with carriers that fly for Amazon Air and direct them to the ideal level of performance metrics for On-Time Departures and packages meeting the promise date.

• Work with associates to develop great working relationships and high morale while performing administrative duties as it relates to the overall functions of the station.
• Assist the Delivery Station Manager in the administration of policies and practices related to station efficiency and associate relations in conjunction with Human Resources.
• Consistently improve by having bias for action to meet and surpass set standards. 

• Consistently convert clients from the competition by effectively listening and providing a solution to their requests.
• Deliver the “purple promise” to our clients, while safely serving an area of 4 miles, to homes/businesses.
• Handle and account for merchandise worth in excess of $4 million.
• Earned multiple courier of the quarter awards by consistently representing the company with the utmost professionalism and dedication.

• Received, processed, delivered, and accounted for all parcel using multiple computerized systems.
• Demonstrate excellent customer service 
• Supervised, motivated, led, and educated a team of 4 outstanding individuals.
• Acquired several contracts through team work, focus, and meeting all our clients demands. 

• Prepare Load Plans and Weight and Balance for B-767-200/300, B-727 aircraft.
• Supervise and instruct an average of 13 people associated with the loading/unloading of cargo.

• Set up meetings and acquired multimillion-dollar business for airline.
• Run day to day operations, including scheduling, training, and act as liaison between company and contractors.

• Set up meetings and acquire new business for airline.
• Prepare Load Plans, schedule, and Weight and Balance for MD-11, B-747, and B-767 aircraft.

Cargo Supervisor / Loadmaster: Arrow Cargo 1701 NW 63rd Ave, Miami, FL 33126 Feb 2008-Aug 2010

• Insured the safety and team cooperation of all personnel.
• Prepare Load Plans and weight and balance for multiple aircraft.

• Received multiple awards every year, and in every squadron, I served for top performer
• Helped squadron save money and time through innovative and functional solutions to various logistical issues
• Taught, supervised, and mentored over 12 airmen who went on to succeed in the service

Bachelor’s in Business Administration: Atlantis University (2017)

Associates in Business Administration: University of Maryland University College (2007)