Carmen Ishak

Hospitality & Events Manager with experience in luxury hotels, food & beverage operations, private dining, and brand activations. Skilled in guest experience, event coordination, client relations, and operational management in fast-paced environments.

Food and Beverage Manager at Hotel Washington, The Vue Rooftop (2025-01 – Present)

• Lead luxury rooftop operations while managing guest relations, team development, and brand experience across high-volume service.
• Led, trained, and developed front-of-house teams in Forbes-level hospitality and operational excellence.
• Coordinate VIP experiences, private events, special activations, and promotional initiatives to strengthen guest engagement and brand experience.
• Support revenue-driving strategies and guest engagement initiatives, using reservation trends, guest feedback, and service insights to identify opportunities.

Private Dining and Food & Beverage Manager at The Watergate Hotel (2024-01 – 2025-12)

The Watergate Hotel is a luxury hotel.

• Directed daily operations of a luxury hotel restaurant, overseeing service execution, team performance, guest experience, budgeting, and operational compliance.
• Planned and executed private dining events, seasonal programming, promotions, and guest experiences in partnership with culinary and hotel leadership.
• Recruited, trained, and developed staff to Forbes-level service standards while serving as the primary liaison between front-of-house and kitchen teams to ensure seamless operations.

Marketing Manager Assistant & F&B Supervisor at Map Hotel (2023-01 – 2024-12)

Map Hotel is an international 5-star boutique hotel.

• Developed social media and digital content promoting hotel event spaces and guest experiences.
• Assisted with daily content, brand presentation, and cross-functional hospitality operations.
• Supported marketing initiatives, promotional campaigns, and menu development for the hotel's F&B outlets.
• Trained in various f&b roles including service, bartender, barista, supervisor, etc.
• Supervised staff and managed daily operational responsibilities

Junior Head of Events and Media Partnerships at QUBE Events (2022-01 – 2023-12)

QUBE Events is a global events management firm.

• Developed reports for management focusing on competitors, ways to improve QUBE events, and attract future event clients through various media platforms
• Managed social media content and supported digital marketing initiatives for a global events company.
• Supported media partnerships, lead generation, and sales initiatives through content development, networking, and social media.

B.S. in Business Administration and Marketing and Communications – European University of Cyprus (2018-01 – 2022-12)