Carmen Jimenez

Thorough Quality and Continuous improving with over 21-year background in manufacturing. Excellent resource management, allocation skills, and organizational time management.

Manager of Quality & Continuous Improvement - INTELLITEC PRODUCTS - DeLand, United States

(2019-08)

• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Addressed non-conformance issues, pausing production to correct errors.
• Created and collaborated in implementation and maintenance of customer complaint log.
• Fixed identified issues to improve workflows.
• Updated inspection journals and daily summary logs with quality-related data.
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
• Tracked quality issues with external customers, suppliers, and internal plant operations.
• Reported production malfunctions to managers and production supervisors.
• Inspected finished goods to verify conformance with customer specifications and company quality standards.
• Educated employees on specific QA standards and confirmed maintenance of standards.

Quality Manager/Production Support - Q4 Services - Orlando, FL

(2018-01 - 2019-06)

• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Updated quality control standards, methods, and procedures to meet compliance requirements.
• Improved quality processes for increased efficiency and effectiveness.
• Rejected defective products and approved correct products.
• Provided observations, took measurements, and performed tests at various stages according to quality control plan.
• Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
• Developed and deployed production control plans and created work instructions and procedures.
• Managed and archived quality documentation and participated in internal and external quality audits.

Quality Engineer/Production Team Leader - Zodiac Savi Pools - Orlando, FL

(2016-01 - 2018-01)

• Tackled employee conflicts immediately so that issues did not fester but were instead resolved and to make sure work schedules remained unaffected.
• Fostered cooperative, positive working environment for team by encouraging brainstorming of ideas.
• Adapted procedures to mitigate issues and improve deficiencies.
• Reassessed quality control measures at systemic level to proactively identify non-conformances.
• Reviewed line during processes and generated reporting documents for each stage.
• Evaluated current operational practices and implemented methods that offered notable improvement.
• Completed thorough physical inspections to check parts against design drawings and related specifications.
• Helped conduct internal and vendor quality audits to satisfy SOP requirements.
• Assisted with documenting key processes and procedures and security protocols.
• Revised and drafted policies and procedures to address deficiencies comprehensively.
• Documented nonconforming material and reported to appropriate team leaders for review and assessment.

Quality Engineer III - Mack Technology - Melbourne, FL

(2013-01 - 2016-01)

• Expanded risk management measures through spot-checking and increased randomization of inspections.
• Supported quality team members during corrective action updates.
• Participated in multi-disciplinary defect reviews to discern and address root causes.
• Developed traceability documentation to aid in investigating faults and defects.
• Contributed to root cause analysis to determine core reason for failures and errors.
• Developed action plan for company certification using ISO 9000 standard knowledge.
• Coordinated with quality control staff to complete inspections.
• Executed operational audits and assessed company operations, compliance and other associated risks.
• Partnered with senior management to analyze issues and find appropriate solutions.
• Facilitated process improvements to successfully decrease errors.
• Performed quality inspections and drafted reports to detail non-conforming material issues.
• Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.

Production Project Manager - Presidio - Orlando, FL

(2011-01 - 2013-01)

• Assessed manufacturing processes and recommended improvements to increase productivity.
• Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
• Resolved issues quickly to maintain productivity goals.
• Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
• Implemented quality improvement changes to minimize product defect rates.
• Created and regularly updated department work instructions and reports.
• Delivered direct feedback to senior management regarding project visibility and status.
• Partnered with leadership on recruiting, hiring and coaching production personnel.
• Managed internal operational standards and productivity targets.
• Applied lean practices to balance workflow and eliminate unnecessary steps.
• Managed continuous improvement initiatives to drive gains in quality, flow, and output.
• Wrote and conducted formal performance reviews for production personnel.
• Studied department operations to assist with development of new or improved methods of tooling and production processes.

Supplier Quality Engineer - Kaman Precision Products - Orlando, FL

(2006-01 - 2011-01)

• Drafted instructional documentation for distribution to suppliers to establish standardized performance and quality thresholds.
• Analyzed issues with supplier contributions to detect defect trends, reporting findings to appropriate personnel.
• Provided capability assessment and testing for individuals and teams assigned by suppliers.
• Maintained amiable relationships with suppliers through difficult quality control issues, supporting healthy business interactions.
• Conducted supplier audits to detect pre-production weaknesses in supply chain and human resource assets.
• Set up ongoing supplier site evaluation parameters to maintain quality control standards over long-term relationships.

Quality Engineer III - Mack Technology - Melbourne, FL

(2005-01 - 2006-01)

• Integrated diagnostic automation to accelerate and sharpen post-production testing.
• Expanded risk management measures through spot-checking and increased randomization of inspections.
• Supported quality team members during corrective action updates.
• Participated in multi-disciplinary defect reviews to discern and address root causes.
• Contributed to root cause analysis to determine core reason for failures and errors.
• Developed action plan for company certification using ISO 9000 standard knowledge.
• Reported on non-compliance issues and other negative factors discovered during production.
• Partnered with senior management to analyze issues and find appropriate solutions.
• Maintained compliance with industry standards and regulatory compliance during managed projects.
• Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.

Quality Manager - Conelec Of Florida - Sanford, FL

(1986-01 - 2005-01)

• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Updated quality control standards, methods, and procedures to meet compliance requirements.
• Liaised with HR manager to organize and perform quality standard training for new and existing staff.
• Calibrated instruments and scales in production area and quality lab.
• Developed and deployed production control plans and created work instructions and procedures.
• Collaborated with contract representatives and oversaw quality control implementations and reporting.
• Evaluated quality problems and performed assessments to identify and resolve issues.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Wrote and implemented new rework procedures to standardize processes and streamline workflow.

MBA - Business Management - Florida Metropolitan University

Bachelor of Science - Business Administration - Nova Southeastern University