Amy Copeland

Analytical and detail-driven data and operations professional with extensive experience managing complex datasets, validating rules-based workflows, and supporting enterprise systems across HRIS, ERP, and automotive environments. Skilled in interpreting program logic, troubleshooting technical issues, and partnering with cross-functional teams and clients to ensure data accuracy, system reliability, and seamless integrations. Strong background in documentation, process improvement, and high-volume operational support.

People Systems Manager at City of Altamonte Springs (2025-10 – Present)

Administer and configure HRIS/payroll systems, manage benefits, oversee payroll operations, and produce workforce analytics.

• Administer and configure the HRIS/payroll system (Tyler Munis), ensuring accurate data, compliance, and efficient workflows.
• Oversee payroll actions and audits; support accurate, timely processing aligned with City policies and regulations.
• Manage benefits administration and reconcile monthly carrier/TPA invoices, resolving discrepancies with Finance.
• Maintain personnel records and digital retention processes in compliance with Florida public records law; process Public Records Requests.
• Produce workforce analytics, forecasting, and classification/pay plan analyses to support organizational planning and budgeting.
• Experience partnering with BI teams to define requirements, validate data models, and interpret pricing/operational dashboards.
• Integrated data across ERP systems (Tyler Munis) to support pricing, procurement, and operational analytics.

Service Parts & Process Improvement Manager at Cox Automotive - Manheim (2020-02 – 2025-08)

Managed parts categories across high-volume facilities, analyzed supplier pricing, expanded parts catalog, and conducted cost variance analysis.

• Managed parts categories across two high-volume facilities, including brakes, filtration, suspension, driveline, and electrical components, ensuring availability, cost alignment, and operational readiness.
• Analyzed supplier pricing, cost structures, and rebate programs to identify margin opportunities and negotiate improved terms.
• Expanded the parts catalog from 130 to 400+ SKUs by evaluating demand patterns, usage data, and cost-to-serve metrics, improving readiness and reducing downtime.
• Conducted cost variance analysis and monitored pricing discrepancies, resolving issues related to vendor pricing, freight, cores/returns, and order accuracy.
• Built and maintained inventory and procurement analytics, including stock-level forecasting, cycle count accuracy reporting, and parts consumption trends.
• Developed standardized pricing-related documentation, including SOPs, estimating guidelines, and approval workflows to improve consistency and governance.
• Partnered with IT and ERP teams to enhance data integrity, streamline parts master data, and support system changes impacting pricing, procurement, and inventory valuation.
• Supported quoting and RFP processes by providing cost analysis, parts availability insights, and standardized templates for faster, more accurate bid responses.

Human Resources Business Partner at Cox Automotive - Manheim (2016-05 – 2020-02)

Developed data architecture, led continuous improvement initiatives, built cross-functional relationships, and managed employee relations.

• Developed data architecture and documentation for onboarding new data sources, supporting ERP and system integrations.
• Led continuous improvement initiatives that streamlined HR and operational processes across multiple departments.
• Built strong cross-functional relationships with leadership teams to support business goals and operational efficiency.
• Conducted investigations, managed employee relations, and ensured compliance with policies and procedures.

Supervisor, Employee Service Center at Cox Automotive (2014-06 – 2016-06)

Supervised team of 12+ employees supporting payroll, benefits, and HR operations for 25,000+ employees.

• Supervised a team of 12+ employees supporting payroll, benefits, and HR operations for 25,000+ employees.
• Ensured data accuracy through audits, data standards, and process gap identification.
• Collaborated with IT and cross-functional teams to define requirements, test solutions, and support enterprise-wide system rollouts.
• Provided navigation support for HR systems and policies, ensuring timely and accurate responses to inquiries.

A.S. in Business Management – Seminole State College (2015-06)

B.S. in Human Resources – Ashford University (2023-03)