Carol Fowler

Proven leader with over ten years management experience. Successfully maintained relationships with vendors, clients and staff with the ability to resolve discrepancies and issues that may affect daily operations. Increased profitability by 35% by streamlining operations and flow between staff and clients. Ability to delegate task to manage workload. Professionalism and work ethics that are proven by a reflection of integrity, accountability, and work habits.

Monitor Tech at Baptist Health IT Beach Blvd-Central (2025-01 – Present)

• Continuously monitors patients heart rhythms
• Immediately notifies RN for heart rhythm changes and heart rate and documents it accordingly
• Produce rhythm strips for telemetry patients
• Knowledge with Epic and HIPAA compliance

Optician at Jax Vision Care Downtown (2023-03 – 2025-01)

• Frame/ lens selection with patients
• Advanced knowledge of Optical insurance, (ex: VSP, Versant, Eyemed, Spectera)
• File eye exam, frames, lenses through insurance/lab
• Experience working with Crystal EMR
• Meet with Eyewear Sales Reps to replenish eyewear supply for board
• Oversee eyeglass department at Downtown location

Eyeglass Manager/Ast Store Manager at National Vision (2022-09 – 2023-03)

• Drives, monitors, and achieves profit, sales and performance goals
• Monitors retail operating costs, budgets, and resources
• Optimizes and oversees the eyeglass department to ensure efficiency and compliance
• Identifies areas of opportunity and creates an action plan for improvement
• Handles customer complaints and issues
• Leads and coaches associates towards the attainment of sales and customer service goals
• Supervises staff to ensure the timely completion of day-to-day functions
• Store Key Holder
• Cash and Deposit Handler

Office Manager at Patrick L. Reardon, O.D. (2016 – 2021-12)

• Management of 5+ employees in an office environment. Provider credentialing
• Advanced knowledge with Vision/Medical Insurances (ex. VSP, Eyemed, Versant, Humana, Medicare, Medicaid, etc)
• Expert on all optical lenses and coatings
• Purchaser for luxury and designer eye glassware. (Luxottica, Kering, Safilo, etc.)
• Determining prices for standard eyeglass frames, luxury frames, lenses, all lens styles and advanced coatings, and contact lenses of all brands
• Meetings with eyewear and lens sales representatives to make executive decisions for the practice

Optometric Assistant/Insurance Coder at Patrick L. Reardon, O.D. (1994-08 – 2016)

• Vision/Medical Insurance coding
• Vision/Medical EOB specialist
• Provider Credentialing
• Finances
• Frames / lens selections with patients
• Advanced optical knowledge including lens optics, lens styles, lens coatings
• Neutralize lenses with manual Lensometer
• Advanced knowledge and experience in optometry
• Medical terminology
• Customer service and patient satisfaction
• Knowledge and experience with soft and hard contact lenses

Ophthalmic Technician Program – FSCJ (2006 – 2007)