Emilie Llamas

Experienced Optician and ophthalmic professional with 4+ years of experience in boutique optical, optometry, ophthalmology, and LASIK settings. Passionate about creating a personalized patient experience by listening closely, understanding lifestyle and style preferences, and confidently guiding patients toward eyewear that fits both their vision and personality.

Head Optician / Optical Manager at Partridge Optometry (2026-01 – Present)

• Lead optical operations and provide personalized consultations, guiding patients to frames and lenses based on prescription needs, lifestyle, facial features, and personal style.
• Build and maintain relationships with frame representatives and independent/boutique eyewear brands, coordinating collections, orders, and product needs.
• Curate and maintain a consistent, high-quality frame inventory while refreshing styles and collections based on current eyewear trends and patient preferences.
• Educate patients on premium lenses, materials, coatings, and frame quality using a clear, patient-friendly approach that supports confident purchasing decisions.
• Perform precise measurements, frame adjustments, repairs, and final eyewear checks while collaborating with doctors and staff to deliver a seamless patient experience.

Optician at OC Eyecare Optometry (2025-04 – 2026-01)

• Guide patients through frame, lens, coating, and contact lens options using personalized recommendations and clear product education.
• Perform frame adjustments and modifications to ensure proper fit, comfort, and functionality.
• Process VSP and EyeMed benefits while maintaining accurate electronic health records and HIPAA compliance.
• Manage patient calls, scheduling, referrals, records, and front-office responsibilities while providing attentive customer service.

Entry-Level Optician / Technician at Modern Eyewear Optometry (2024-10 – 2025-04)

• Performed patient pre-testing including Auto-Refraction, Eye Pressure, Pentacam, OCT, Fundus, Visual Field, Topography, and visual acuity testing.
• Assisted patients with frame styling, lens options, coatings, contact lens options, and frame adjustments.
• Trained patients on soft and scleral contact lenses, including insertion and removal, handling, care, hygiene, and proper lens use.
• Maintained EHR documentation and HIPAA compliance while processing VSP and EyeMed insurance.
• Coordinated medication requests with pharmacies and provided compassionate support to patients with conditions including glaucoma and keratoconus.

Patient Coordinator at The Orange County LASIK Institute (2022-05 – 2024-10)

• Maintained efficient front-office operations through effective multitasking, organization, attention to detail, scheduling, and patient coordination.
• Provided excellent, compassionate, and professional customer service throughout the patient experience.
• Maintained up-to-date knowledge of clinical protocols and medications to provide informed assistance and support to patients.
• Explained treatment preparation instructions, procedures, medications, and other important information to patients with professionalism and clarity.
• Performed patient pre-testing including Auto-Refractor, Eye Pressure, Pentacam, iDesign 2.0, visual acuity (VA), and related testing.
• Applied strong knowledge and moderate understanding of vision insurance, including VSP and EyeMed.
• Maintained accurate electronic health records to support patient care and HIPAA compliance.
• Handled high-value LASIK and PRK surgery transactions and payments with accuracy, professionalism, and discretion, ensuring patients understood their treatment options, costs, and payment processes.
• Maintained strong knowledge of LASIK and PRK procedures, including treatment preparation, post-operative care instructions, medications, and patient education.

Supervisor at Starbucks (2020-12 – 2022-05)

• Supervised daily operations and supported team performance in a high-volume customer-service environment.
• Trained and guided team members while resolving customer and operational concerns with calm, professional communication.
• Maintained service, safety, and workplace standards while ensuring efficient daily operations.

Administration of Justice – Fullerton College (2023-08)

High School Diploma – Buena Park High School (2014-08 – 2018-05)