Carol Riley
Service Manager
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About
Accountable and efficient Service Manager with familiarity in the restaurant and management industry setting. Looking for a change in career. Fluent in both English and Spanish. Eager to learn something new every day.
Experience
Service Manager - Texas Roadhouse - Waterbury, CT
(2023-10 - 2025-11)
- Manage and order beer / Liquor for the restaurant
- Manage 100+ employees; scheduling, labor
- Make sure guests are leaving the business satisfied
- Set and accomplish goals for the stores sales by promoting and maintaining labor, liquor and food sales
- Make and edit daily schedules for over 100 employees
To-go / Server / Bartender / Key hourly - Texas Roadhouse - Waterbury, CT
(2018-08)
- Fast, efficient, excellent problem solving
- Maintain a lot of good energy through every shift
- Excellent interaction skills
- Monitor and maintain employees and guests needs
- Handle complaints from guests
- Act as the restaurant's representative and set an example for our staff
- Worked throughout Covid shut down, learned how to adapt within a changing environment
- Tips certified, Pride certified
Phlebotomist Externship - Academy of Medical Training, Inc. - Waterbury, CT
(2019-09 - 2019-09)
- Completed over 100 successful venipunctures including multisample and butterfly needles. Also syringe technique with blood transfer device
- Processed specimens utilizing centrifuge and pipette
- Safely stored and transported specimens
- Practiced and adhered to safety precautions and infection prevention procedures
Host, To-go, Server, Bartender - Olive Garden - Waterbury, CT
(2016-10 - 2018-08)
- Outgoing personality – Communicates well
- Be good with numbers- Accurate and careful management of money during shift
- Have a good memory- Courteous and respectful to staff and customers at all times
Cashier - McDonalds - Watertown, CT
(2015-07 - 2016-09)
- Counted money in drawers- Accurate and careful management of money during shift
- Maintained awareness of all promotions
- Positive attitude, friendly, helpful and respectful
Education
High School Diploma - Lawrence High School (2014-06)
Certified Phlebotomy Technician - Academy of Medical Training, Inc. (2019-09)
