Carol Welsh

Detail oriented and highly organized Administrative Assistant with experience in handling multi line phone systems, scheduling, customer service, and document management, along with multiple versions of software on different platforms.

Real Estate Transaction Coordinator - RE/MAX

(2024-01 - 2026-06)

• Detail-oriented and organized
• Manage and oversee the administrative aspects of real estate transactions from contract to closing.
• Ensures all deadlines, documents, and communications are handled efficiently to provide a smooth experience for clients and agents
• Update and add transactions, client information, and real estate data to the database.
• Examine and amend data to make sure it is accurate and comprehensive.
• Collaborate with your teammates to resolve any discrepancies found in the data.
• Be mindful of privacy and abide by data security regulations.
• Assist in creating reports and presentations using the data acquired.
• Performing secretarial duties entails filing, monitoring office supplies, scanning, and printing as needed.

Front Desk Client Care - Batik Salon

(2022-03 - 2023-11)

• Greeted clients in a warm, friendly, and professional manner while creating a welcoming salon experience.
• Scheduled, confirmed, and rescheduled appointments using salon booking software.
• Answered incoming phone calls, emails, and text messages, responding to client inquiries and appointment requests.
• Checked clients in and out while maintaining accurate appointment records.
• Processed payments, gift card sales, and retail product purchases using the point-of-sale (POS) system.
• Balanced the cash drawer and prepared daily sales reports and deposits
• Promoted salon services, retail products, and special promotions to increase sales
• Maintained client records and ensured confidential customer information remained accurate and up to date.
• Assisted stylists by coordinating schedules and managing daily appointment flow.
• Ordered and maintained inventory of front desk, retail, and office supplies.
• Kept the reception area clean, organized, and stocked with refreshments and marketing materials.
• Resolved client concerns professionally and ensured a high level of customer satisfaction.

Medical Receptionist - Dermatology Associates of Eastern CT

(2012-04 - 2019-03)

• Delivered exceptional customer service by warmly greeting patients and visitors in a professional, welcoming environment.
• Managed patient check-in and check-out processes while ensuring appointment schedules remained accurate and up to date.
• Scheduled, confirmed, and rescheduled patient appointments to optimize daily office workflow.
• Maintained responsibility for the daily appointment schedule and ensured accurate patient status updates.
• Directed patients and visitors to the appropriate healthcare providers and office personnel.
• Conducted appointment reminder and confirmation calls to reduce scheduling gaps.
• Prepared and organized patient charts for upcoming appointments and created new patient files.
• Maintained accurate electronic and paper filing systems while ensuring patient confidentiality.
• Monitored and replenished front office and medical office supplies.
• Managed incoming emails and directed communications to the appropriate staff members.
• Processed patient payments, handled billing transactions, and prepared daily cash and check deposits.
• Generated and reviewed daily scheduling and closeout reports for accuracy
• Maintained a clean, organized, and professional reception and lobby area.