Caroline Maya

Motivated and adaptable college student pursuing a Bachelor's degree in Nursing with experience in customer service and healthcare. Recognized for strong communication, professionalism, and the ability to build positive relationships with others. Thrives in fast-paced environments, works well as part of a team, and is committed to providing excellent service in every role.

Medical assistant at Serene Health OB/GYN (2025-09 – Present)

• Patient Care Role: Assisted physicians in gynecological examinations, procedures, and patient care.
• Patient Information Handling: Collected and documented vital signs, medical histories, and chief complaints.
• Clinical Environment Preparation: Prepared examination rooms, sterilized instruments, and prepared laboratory samples.

Medical Assistant / Internship at Gomez Surgical (2024-01 – 2025-04)

• Assisted physicians and nurses with patient examinations and procedures.
• Took and recorded vital signs, including blood pressure, pulse, and temperature.
• Collected patient history and documented information in electronic medical records (EMR).
• Prepared examination rooms and ensured medical supplies were stocked.
• Educated patients on medication instructions and post-visit care.
• Scheduled appointments and assisted with front-desk administrative tasks.
• Maintained confidentiality and followed HIPAA regulations.

Scheduler / Receptionist at Unique imaging (2024-03 – 2024-12)

• Patient scheduling, providing office address and hours.
• Scheduling them for the suitable time and date.
• Patient communication, explaining exams and necessary instructions to do certain exams.
• Patients check in, scan in their Ids and verify insurance.
• Documentation and record keeping. Collecting patient documents and scanning into their proper charts.
• Coordination with Radiology Staff. Any patient needs or certain documentations that the technicians are needing to complete the appointment.
• General office maintenance. Making sure the lobby is clean. Managing office supplies. Provide general administrative support as needed.
• Compliance and Reporting. Following office protocols. Assist with data collection.

Concierge at Oakmonte Village of Davie (2024-01 – 2024-03)

• Provided personalized assistance to residents, facilitating daily activities such as appointment scheduling and transportation arrangements.
• Delivered exceptional customer service by addressing residents' inquiries and concerns promptly and courteously.
• Served as a liaison between residents, families, and staff, ensuring effective communication regarding policies and facility updates.
• Monitored facility safety and security, fostering a comfortable and secure environment for residents.
• Assisted residents in accessing community resources, healthcare services, and support systems.
• Maintained accurate records and managed schedules to support administrative operations.

Server at Crazy Crab (2023-03 – 2023-11)

• Provided exceptional customer service by taking orders, serving food and beverages, and ensuring a positive dining experience for guests.
• Maintained knowledge of menu items, daily specials, and restaurant promotions to enhance guest experience.
• Collaborated with kitchen staff to ensure timely and accurate food preparation and delivery.
• Managed multiple tables simultaneously while maintaining attention to detail and efficiency during peak hours.
• Processed payments and handled cash transactions accurately, following all cash handling procedures.
• Maintained cleanliness and organization of the dining area, ensuring compliance with health and safety regulations.

Veterinary Assistant Lead at ER Speciality Animal Hospital (2022-06 – 2023-02)

• Assisted in restraining animals during examinations or treatments.
• Restrained animals for veterinary examinations, treatments and procedures.
• Prepared food for hospitalized patients according to individual needs.
• Cleaned and maintained kennels, animal holding areas, examination, or operating rooms, and animal loading facilities to control spread of disease.

Receptionist at Pet Paradise (2021-11 – 2022-06)

• Greeted visitors warmly and ensured they had a positive experience.
• Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
• Checked visitors in and directed them to their suites.
• Conducted pre-boarding vaccinated checks.
• Developed strong relationships with clients through excellent customer service skills.
• Responded to questions from patrons and provided information about animals, such as behavior, habitat, breeding habits, and facility activities.

Hostess at Salt Life Food Shack (2021-03 – 2021-10)

• Greeted customers and provided them with menus.
• Answered phone calls to take reservations and address guest questions and concerns.
• Assisted in seating guests and managing the wait list.
• Supported servers and bussers through high-volume shifts with food running and table clearing.
• Maintained clean and neat workplace and dining room area.
• Monitored restaurant activity to determine seating and dining flow.

Hostess at Imasa sushi (2019-01 – 2020-06)

• Greeted guests and seated at tables or in waiting areas.
• Helped with seating arrangements, menu selections, and special requests of customers.
• Assisted other restaurant workers by serving food and beverages and bussing tables.
• Demonstrated excellent customer service skills to ensure a pleasant dining experience.
• Greeted customers and provided them with menus.

Associate of Arts in Medical Assisting – Keiser University (2025-12)

Bachelor of Science in Nursing in Nursing – Keiser University (2026-08)

High School Diploma – Cooper City High School (2020)