Caroline Poole

Detail-oriented Property & Casualty Underwriting Professional with 15+ years of experience driving profitable risk selection and portfolio performance. Currently pursuing the CPCU designation. Proven impact includes developing a program presentation that increased profits by 28% while improving field efficiency. Skilled in risk assessment, coverage analysis, and agent collaboration to balance growth and profitability.

Proprietor - Online Sales and Insurance Consulting - Remote

(2015)

• Drove the growth of 2 independent online businesses by leveraging insurance expertise and business operations acumen, achieving expansion in reach and revenue
• Scaled profitability through directing marketing, branding, financial management, and daily operations, ensuring cohesive business performance and sustained growth
• Increased client base by executing targeted marketing strategies and strengthening brand visibility
• Enabled 100% online business operations by advancing and applying technological capabilities, enhancing scalability and flexibility

Commercial Underwriter of Property & Casualty - CNA

• Enhanced account retention by cultivating strong business relationships through transparent communication and high-quality service
• Reduced field representatives’ service time by 50% by designing an efficient PowerPoint presentation to streamline product delivery and boost sales performance
• Achieved an increase in policy adoption by revamping A&E policies, calculating risks, and ensuring compliance with state regulations
• Prevented losses of millions of dollars by uncovering ongoing costly fraud schemes affecting clients and the company
• Optimized underwriting of A&E design professionals by analyzing business practices, loss reports, claims histories, and renewal reviews, negotiating terms that strengthened portfolio profitability by xx%

Personal Lines Associate Underwriter - American International Group (AIG)

• Ensured compliance with state and federal laws, executing underwriting services that accurately evaluated applications, assessed risk, and determined acceptance or rejection, reducing errors
• Improved policy adherence by evaluating underwriting guidelines and updating policies in line with new regulations
• Elevated company-wide knowledge and performance by leading monthly training sessions for sales and service staff, enhancing understanding of underwriting principles and best practices

Assistant Underwriter - American International Group (AIG)

• Evaluated client risk profiles and underwriting submissions, ensuring accurate policy assessments that reduced potential claims exposure
• Collaborated with brokers and internal teams to streamline quote approvals, improving processing efficiency and client satisfaction
• Analyzed market trends and claims data to inform underwriting decisions, supporting profitable portfolio growth

Service Consultant and Insurance Agent - American International Group (AIG)

• Assisted clients in selecting appropriate insurance products, resolving inquiries and policy issues, which enhanced customer retention
• Developed and maintained relationships with key accounts, increasing policy renewals and overall client trust
• Processed insurance applications and endorsements accurately, ensuring compliance with company guidelines and regulatory standards

Bachelor of Science - Biology - University of Central Florida