Carolyn Sterling

Results-driven business operations leader with over 20 years of experience managing teams, optimizing processes, and providing strategic executive support. Proven success in leading cross-functional teams, ensuring compliance, and enhancing customer experience across real estate, financial services, and event management sectors. Adept at training staff, driving operational efficiency, and supporting leadership.

Organized and motivated with strong work ethic, adaptability, and exceptional interpersonal skills. Seeking a position to leverage expertise in team leadership, project execution, and client service excellence.

Transaction/Marketing Manager at SURMOUNT (2020 – Present)

Manage the full lifecycle of real estate transactions from contract to close, ensuring strict adherence to state regulations, brokerage policies, and internal compliance standards.

• Manage the full lifecycle of real estate transactions from contract to close, ensuring strict adherence to state regulations, brokerage policies, and internal compliance standards
• Conduct detailed documentation reviews and due diligence to verify client information, validate required disclosures, and ensure file completeness in alignment with regulatory requirements
• Identify and mitigate compliance risks by auditing transaction files, tracking deadlines, and maintaining accurate records to support regulatory readiness
• Streamlined transaction workflows by implementing standardized procedures and tracking systems, increasing operational efficiency and reducing closing delays
• Serve as a liaison between agents, clients, and resolving conflicts and clarifying documentation discrepancies to maintain deal integrity and client trust
• Monitor transaction pipeline activity and maintain organized records to support transparency, reporting accuracy, and audit preparedness
• Train and onboard support staff on documentation standards, compliance protocols, and transaction best practices and improving workflow efficiency
• Provide executive-level support including confidential reporting, calendar management, and coordination of secure communications (WebEx/Zoom)

Senior Account Executive / Event Director at Earth Missions (2018– 2020)

Directed planning and execution of high-end executive retreats and incentive travel programs.

• Directed planning and execution of high-end executive retreats and incentive travel programs
• Customized corporate event experiences aligned with client goals and team-building outcomes

Membership Manager at CME Group, Inc. (formerly NYMEX) (1993 – 2018)

Led the operations and compliance functions for Exchange membership and brokerage payment processes

• Led the operations and compliance functions for Exchange membership and brokerage payment processes
• Supervised a team of membership associates, overseeing performance, training, and regulatory adherence
• Recovered $1M+ in client funds through rigorous account auditing and process improvements
• Liaised with global executives and regulatory bodies, including leading international expansion efforts
• Trained over 3,000 customers on new trading systems; ensured 1099 tax accuracy and compliance
• Managed seat financing and third-party disbursement processes; collaborated with executives and banks on multi-million-dollar loans
• Served as Security Manager for external systems; upheld Sarbanes-Oxley and internal audit standards

Business Administration in Business Administration – University of Phoenix

Certification in Hospitality Management – SUNY Brooklyn Educational Opportunity Center (2019)