Gretchen Works

I bring over 13 years of experience in client relations and marketing, and I am passionately dedicated to building and nurturing robust, long-lasting partnerships. My expertise includes project management, enhancing customer satisfaction, and exceptional communication skills.

Business Development/Marketing Manager – Progressive Management Systems

West Covina, California| 2014 - Present

• Proactively identified client needs and addressed their concerns, fostering long-term relationships with key decision-makers while providing tailored solutions.
• Communicate client feedback to relevant departments for the purpose of development and improvement.
• Experienced in marketing communication and coordination, successfully leading initiatives and campaigns with minimal supervision.
• Dedicated to elevating brand visibility, expertly navigating diverse marketing channels, and fostering vibrant engagement through immersive events. Collaborating closely with foundations to create impactful partnerships and drive meaningful connections.

Senior Client Relations Executive – Progressive Management Systems

West Covina, California | 2012 – 2014

• Building and maintaining relationships with healthcare clients and key personnel.
• Primary contact for addressing and resolving client inquiries and concerns.
• Attending State, Regional, and National conferences with client-facing interaction to build relationships with current and potential clients.
• Collaborate with internal teams and external partners to produce high-quality marketing materials, including videos, articles, and promotional collateral.
• Responsible for translating legal and HIPAA documents from English to Spanish for internal use as well as for hospital client use

Loan Servicing Representative – Wells Fargo Home Mortgage 

San Bernardino, California | 2009 – 2012

• Participated in Foreclosure Prevention Events 
• Presented, educated, and assisted delinquent borrowers in the many options to avoid foreclosure, such as loan modification, Repayment Plan, Short Sale, and Deed in lieu of foreclosure.
• Trained Home Preservation Specialists with Foreclosure and Bankruptcy Procedures. 
• Ability to manage confidential information in a highly ethical manner; proactive self-starter with the capability to work independently.

Associate’s Degree, Accounting

Mt. San Antonio College. Walnut, California