Carrie Evans

Medical Billing Specialist with 20+ years' experience managing end-to-end revenue cycle for a busy urology practice. Skilled in claims submission, CPT/ICD coding, EOB reconciliation, denials management and appeals, and QuickBooks; consistently improved collections and reduced outstanding AR through process improvements and targeted follow-up. Experienced trainer and mentor for billing staff, with strong compliance (HIPAA) and payer-relations expertise.

Medical Billing Specialist / AR Specialist - NEO Urology Associates, Inc. - Youngstown, Ohio

(2004-06)

Senior medical billing and accounts receivable specialist supporting a busy urology practice. Responsible for end-to-end revenue cycle management, billing, coding, collections, and denials resolution.

• Managed claim submission and follow-up for all payers, ensuring accurate CPT and ICD-10 coding and timely filing.
• Reduced outstanding receivables and denials through targeted appeals, and process improvements.
• Performed daily payment posting, EOB reconciliation, and patient billing; reconciled accounts and prepared monthly AR reports for leadership.
• Handled complex appeals and insurance audits, coordinating documentation and provider communication to secure reimbursements.
• Trained and supported staff on billing systems, coding updates, and compliance with HIPAA and payer rules.

Licensed Practical Nurse - NEO Urology Associates, Inc. - Youngstown, Ohio

(2013-05 - 2013-11)

Provided direct patient care in an outpatient urology clinic, obtaining medical histories, recording vital signs, assisting physicians with procedures, and administering injections while maintaining accurate clinical documentation.

• Prepared patients and equipment for procedures and assisted providers during exams and minor interventions.
• Administered medications and injections per physician orders, monitored patient responses, and reported changes promptly.
• Supported patient education, triage, and follow-up coordination to promote continuity of care and adherence to clinic protocols.

Licensed Practical Nurse Diploma - Choffin School of Practical Nursing (2009-09 - 2011-06)

High School Diploma - Austintown Fitch (1994)