Stephanie Knoblauch

Broad experience across multiple industries, including roles as a medical receptionist, childcare provider, customer service representative, and certified nursing assistant, enabling me to develop a versatile skill set to adapt and excel in dynamic environments. Spouse of a 20-year military service member and mother of four, with work history gaps during periods of dedicating time to raising my children.

Earned Medical

Billing and Coding Specialist certificate from Sinclair Community College. Positive, outgoing, and dedicated to offering exceptional assistance to the team and clients.

Medical Billing Specialist / Billing - Wellness Card LLC - Dayton, OH

(2023-10)

• Collaborated closely with insurance companies to verify coverage, investigate and resolve claim denials, and address billing discrepancies, minimizing delays in payment
• Submitted accurate and timely insurance claims, ensuring proper reimbursement
• Assisted patients in understanding their insurance benefits, coverage details, and costs
• Managed and prepared insurance appeals to resolve denied claims and ensure payment
• Communicated with patients to discuss insurance issues, payment concerns, and billing
• Reviewed and entered Explanation of Benefits to accurately reflect payments and adjust patient accounts accordingly

Office Manager / Receptionist - Integrative Physical Medicine of Dayton - Dayton, Ohio

(2023-04 - 2023-10)

• Managed the central phone system, directing calls and ensuring efficient communication
• Scheduled patient appointments in Chirotouch, ensuring accurate and timely bookings
• Checked patients in and out, maintaining accurate coding records in the scheduling system
• Processed patient charges and entered into accounts, ensuring accurate and timely filing
• Coordinated office payroll by logging employee hours and submitting data for approval

Receptionist - Wamsley Tax Office - Centerville, Ohio

(2023-03 - 2023-04)

• Provided comprehensive clerical support, including document copying, faxing, and filing
• Assisted team members with administrative tasks, enhancing efficiency and productivity
• Managed the central phone system, directing calls and ensuring efficient communication
• Maintained strict confidentiality of client and company information per company policy
• Greeted visitors and clients with professionalism, offering friendly and knowledgeable assistance to ensure a positive experience

Student - Sinclair Community College - Dayton, Ohio

(2020-08 - 2022-12)

Teacher Helper / Aide - Childtime Learning Center - Centerville, Ohio

(2019-10 - 2020-10)

• Led small group activities to reinforce classroom concepts and support teacher instruction
• Addressed student inquiries and provided individualized support to meet learning needs
• Distributed learning materials, ensuring students had the resources needed for success
• Supported classroom management to maintain a structured, positive learning environment
• Monitored and ensured student safety and security during recess and outdoor activities
• Assisted in the supervision and care of a group of 20 students, fostering a supportive and productive classroom atmosphere

Noon Aide - Torrance Unified School District - Torrance, California

(2016-09 - 2019-09)

• Supervised elementary students during lunchtime and recess, ensuring a safe environment

Cashier - Target - Monticello, Minnesota

(2008-09 - 2010-05)

• Greeted customers and assisted in identifying needs to enhance their shopping experience
• Operated the cash register, processing transactions accurately and efficiently
• Assisted customers with purchases, locating items, and enrollment in reward programs
• Provided information about store policies and promptly addressed customer inquiries
• Fostered positive relationships with customers to encourage repeat business and loyalty
• Handled cash, check, and credit card transactions with high accuracy and attention to detail

Certified Nursing Assistant - Cypress Ridge Care Center - Monterey, California

(2003-06 - 2004-08)

• Led engaging group activities to enhance patients' mood, memory, and overall well-being
• Responded promptly to emergency and routine paging situations, assessing needs and delivering appropriate care
• Accurately documented patient information and care activities in electronic health records
• Responded to call lights, ensuring patient comfort, safety, and timely assistance
• Assisted patients with maintaining personal hygiene and oral care to promote health and dignity
• Administered medications and treatments under the supervision of licensed nurses, following established protocols

Medical Coding and Billing Specialist - Medical Billing and Coding - Sinclair Community College (2022-12)

Nursing Assistant - Nursing - Mount Hood Community College (2002-03)