Casandra De Jesus

Reliable and fast-learning bilingual professional with strong experience in customer service, organization, and teamwork. Currently pursuing a Bachelor of Science in Criminal Justice with a strong interest in law, public policy, and community outreach.

Front End Associate at Walmart (2024-06 – 2025-11)

• Provided high-quality customer service by assisting with purchases, returns, and exchanges.
• Processed daily cash and credit transactions accurately using POS systems.
• Answered customer questions regarding store policies and resolved concerns professionally.
• Maintained a clean, organized sales floor and restocked merchandise as needed.
• Assisted customers in locating products and offered recommendations when appropriate.
• Supported customers with limited English proficiency through Spanish translation.
• Trained new associates and served as a peer coach to support onboarding and performance.

Associate at McDonald's (2023-08 – 2024-01)

• Assisted customers with order selection and ensured accurate communication with kitchen staff.
• Maintained a clean and organized work environment to support efficient operations.
• Collaborated with team members to deliver fast, high-quality service.
• Demonstrated professionalism and adaptability in a fast-paced setting.

Call Center Student Employee Assistant at University of North Texas (2026-04 – Present)

• Provide Customer service by assisting students and parents on their help needs
• Providing any assistance with Spanish if needed
• Reliable worker
• Helping my peers when help is needed.

Bachelor of Science in Criminal Justice – University of North Texas (2028-05)