Rachel Walls

Dedicated Customer Service Professional with experience in banking, retail management, customer support, quality assurance, and operations. Proven ability to build positive customer relationships, resolve concerns efficiently, and support daily business operations in fast-paced environments. Strong communication, leadership, and organizational skills with expertise in handling customer inquiries, processing transactions, maintaining accurate records, and delivering exceptional service.

Proficient in Microsoft Office Suite, data management, and team collaboration.

Lot Operations Associate at On Demand (2026-03 – 2026-05)

• Coordinated vehicle intake, placement, and movement to support efficient lot operations.
• Conducted inspections of equipment and vehicles to maintain safety and operational standards.
• Operated vehicles safely and efficiently while adhering to company policies and procedures.
• Assisted team members with locating and repositioning vehicles to meet operational deadlines.
• Maintained accurate documentation and communicated effectively with staff to ensure smooth workflow.

Quality Assurance Analyst at Taylor Farms Texas (2025-08 – 2026-02)

• Performed quality inspections and testing on raw materials, in-process products, and finished goods.
• Ensured compliance with company quality, safety, and regulatory standards.
• Documented inspection results and maintained accurate records of testing activities.
• Identified quality concerns and collaborated with production teams to resolve issues promptly.
• Supported shipping and order fulfillment processes to maintain customer satisfaction and product integrity.

Senior Personal Banker at First Convenience Bank (2024-08 – 2025-03)

• Delivered personalized customer service by assisting clients with banking transactions, account inquiries, and financial solutions.
• Processed deposits, withdrawals, and other transactions with a high level of accuracy.
• Resolved customer concerns while ensuring compliance with banking policies and procedures.
• Balanced cash drawers and managed vault operations while maintaining strict security standards.
• Educated customers on banking products and services, identifying opportunities to meet financial needs.
• Built strong customer relationships through professional communication and exceptional service.

Shift Supervisor at CVS (2020-08 – 2023-05)

• Provided excellent customer service by resolving inquiries, concerns, and complaints in a professional manner.
• Supervised daily store operations and supported a team of front-line employees.
• Trained and coached staff on customer service standards, company policies, and operational procedures.
• Managed scheduling, attendance tracking, and task assignments to ensure efficient operations.
• Assisted with inventory management, merchandising, and sales reporting.
• Maintained a positive shopping experience by ensuring high service standards and operational excellence.

Customer Service Representative at Manpower (2017-01 – 2020-02)

• Handled a high volume of inbound calls, providing information and support to customers.
• Resolved customer inquiries and concerns while maintaining professionalism and empathy.
• Performed administrative duties including data entry, record maintenance, document processing, and proofreading.
• Assisted customers with enrollment processes and application status updates.
• Maintained accurate customer records and updated databases to ensure information integrity.
• Collaborated with team members to provide timely and effective customer support.

Associate Degree – Community College of Philadelphia

Certificate in Medical Billing and Coding – Anthem Institute of Cherry Hill (2013-12)

High School Diploma – Camden County Technical School (2007-06)