Casey Carroll

Dedicated Day Program Director/DSP experienced in staff supervision, daily program operations, direct support, documentation, and person-centered care. Skilled at promoting safety, independence, community involvement, and quality of life while ensuring program compliance and effective teamwork. Authorized to work in the US for any employer

Day Program Director at Unlimited PossAbilities (2024-01 – 2026-08)

• Created daily schedules and ensured adequate staff coverage, maintaining consistent program operations
• Provided direct support to individuals, improving participant engagement and satisfaction
• Assisted individuals with daily living skills, personal care, meals, activities, and community participation, promoting independence
• Planned and coordinated meaningful activities based on individuals' interests, abilities, and goals, increasing program participation
• Monitored individuals' progress toward their programs, enabling timely adjustments to support plans
• Maintained accurate daily documentation, attendance records, progress notes, and incident reports, ensuring compliance with regulations
• Reviewed staff documentation for accuracy and completeness, reducing reporting errors
• Communicated with families, guardians, case managers, supervisors, and other support team members to ensure coordinated care
• Addressed behavioral, medical, or safety concerns and reported them appropriately, enhancing overall safety
• Responded to emergencies and ensured appropriate safety procedures were followed, minimizing risk
• Maintained a clean, safe, and welcoming program environment, supporting health and well-being
• Coordinated transportation and community outings, increasing access to community resources
• Trained, coached, and provided feedback to DSP staff, improving team performance and retention
• Conducted or assisted with staff meetings, orientations, and required trainings, supporting staff development
• Monitored staff attendance, punctuality, professionalism, and adherence to procedures, ensuring high standards
• Protected individuals' rights, dignity, privacy, and confidentiality, maintaining ethical standards
• Ensured individuals had opportunities for choice, independence, community integration, and meaningful relationships
• Identified and addressed program needs, including supplies, equipment, staffing, and activities, optimizing resource allocation
• Communicated program concerns and successes to upper management, supporting continuous improvement
• Helped prepare for audits, inspections, licensing reviews, and quality-assurance activities, ensuring regulatory compliance
• Maintained professional relationships with individuals, families, staff, and outside providers, fostering collaboration
• Served as a positive role model for DSP staff and demonstrated appropriate person-centered support

DSP at Unlimited PossAbilities (2019-04 – 2025-01)

• Supported individuals with daily activities and routines, enhancing quality of life
• Assisted with personal care, hygiene, meals, and restroom needs as required, ensuring comfort and dignity
• Provided transportation or helped individuals safely enter and exit vehicles, maintaining safety standards
• Supervised individuals and maintained their safety throughout the day, reducing incidents
• Supported community outings, appointments, shopping, recreation, and other activities, promoting social inclusion
• Helped individuals develop independence and life skills, fostering self-sufficiency
• Followed each person's individualized service plan and goals, ensuring personalized support
• Encouraged communication, social skills, and appropriate behavior, improving interpersonal outcomes
• Documented daily activities, progress, incidents, and any changes in condition or behaviors, supporting accurate records
• Reported injuries, incidents, behavioral concerns, or health changes to the appropriate supervisor, ensuring timely intervention
• Protected individuals' rights, privacy, dignity, and confidentiality, upholding ethical standards

DSP / Personal Care Aid at WVCHOICE (2017-05 – 2019-03)

• Provided personal care for mentally disabled and VA elderly clients, ensuring safety and comfort
• Created behavioral plans or assisted with employment support, enhancing client outcomes
• Encouraged independence in clients by teaching daily tasks, increasing self-reliance
• Assisted with domestic tasks such as cleaning, laundry, dishes, vacuuming, budgeting, and schedule management, tracking client progress in logs
• Assisted clients with bathing, showering, grooming, and other personal hygiene tasks, maintaining health standards

Office Assistant at OFFICE ASSISTANCE YOUTHBUILD (2010-05 – 2011-08)

• Met incoming customers with a professional approach and provided friendly, knowledgeable assistance, improving client satisfaction
• Responded to telephone inquiries from clients, vendors, and the public, ensuring prompt communication
• Oversaw office inventory by restocking supplies and submitting purchase orders, maintaining operational efficiency
• Managed clerical needs of company employees, including copying, faxing, and file management, supporting daily operations
• Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining front desk and reception area in neat and organized fashion

Certification in Early Childhood Education – Mount West Community Technical College (2016)