Casey Garcia

Answering questions about medications, eyeglasses and contact lenses Using Lensometer, Retinal camera, Auto Refractor & FDT machine Doing visual acuities and color test on patients

Receptionist / Optometric Technician - America's Best Contact & Eyeglasses

(2021-05 - 2022-04)

• Answering questions about medications, eyeglasses and contact lenses
• Using Lensometer, Retinal camera, Auto Refractor & FDT machine
• Doing visual acuities and color test on patients
• Manage appointment scheduling, confirmations, and daily patient check-ins/outs
• Verify insurance benefits and update patient profiles
• Answer phones, handle patient inquiries, and route calls appropriately
• Process payments, copays, and maintain accurate financial and administrative records
• Communicate with therapists and staff regarding scheduling needs and patient updates
• Maintain an organized front desk, lobby, and patient documentation system

Receptionist / Surgery Scheduling Coordinator - Texan Eye

(2022-05 - 2024-02)

• Serve as the primary point of contact for patients, ensuring a smooth and positive experience
• Manage appointment scheduling, check-ins, and patient flow throughout the clinic
• Verify insurance, update patient records, and handle required paperwork
• Communicate treatment plans, follow-up instructions, and general clinic information
• Address patient questions, concerns, and needs with professionalism and empathy
• Scheduling cataract, glaucoma, cornea, pterygium, and lasik surgery
• Provide patients with pre-operative and post-operative instructions
• Work closely with surgeons, technicians, and clinic staff to maintain smooth surgical workflow
• Confirm surgery dates, follow up on required medical clearances, and update patient records
• Deliver excellent patient service by answering questions and guiding patients through the surgical process
• Maintain organized schedules, documentation, and compliance with practice protocols

Medical Billing Specialist / Assistant Manager - Brownsville Eye Center

(2024-02 - 2025-02)

• Ability to investigate and resolve billing discrepancies, denials, and disputes in a timely manner
• Fast and accurate data entry skills to input billing information into EHR
• Proficient in CPT, ICD-10 coding systems for accurate medical billing
• Familiarity with medical billing processes, insurance verification, and handling insurance claims for eye care procedures
• Knowledge of government billing standards, such as Medicaid guidelines
• Knowledge of vision insurance plans and experience working with insurance companies to verify coverage and process claims
• Capable of supervising and training staff to ensure efficient office operations
• Ability to motivate and support team members, fostering a positive work environment
• Experience with managing office supplies, optical inventory (such as frames, lenses, and contact lenses), and ensuring stock levels are maintained

Front Desk Coordinator - STAR Physical Therapy Austin

(2025-02)

• Greeted and assisted patients as the first point of contact in a busy physical therapy clinic
• Managed check-in/check-out and maintained accurate patient records
• Scheduled appointments and coordinated patient flow with clinical staff
• Verified insurance, collected co-pays, and handled front-desk payments
• Answered phones and addressed patient inquiries promptly
• Ensured HIPAA compliance and supported daily administrative operations
• Communicate with therapists and staff regarding scheduling needs and patient updates
• Maintain an organized front desk, lobby, and patient documentation system

High School Diploma - Austin High School (2017-08 - 2021-06)