Receptionist / Optometric Technician - America's Best Contact & Eyeglasses
(2021-05 - 2022-04)
- Answering questions about medications, eyeglasses and contact lenses
- Using Lensometer, Retinal camera, Auto Refractor & FDT machine
- Doing visual acuities and color test on patients
- Manage appointment scheduling, confirmations, and daily patient check-ins/outs
- Verify insurance benefits and update patient profiles
- Answer phones, handle patient inquiries, and route calls appropriately
- Process payments, copays, and maintain accurate financial and administrative records
- Communicate with therapists and staff regarding scheduling needs and patient updates
- Maintain an organized front desk, lobby, and patient documentation system
Receptionist / Surgery Scheduling Coordinator - Texan Eye
(2022-05 - 2024-02)
- Serve as the primary point of contact for patients, ensuring a smooth and positive experience
- Manage appointment scheduling, check-ins, and patient flow throughout the clinic
- Verify insurance, update patient records, and handle required paperwork
- Communicate treatment plans, follow-up instructions, and general clinic information
- Address patient questions, concerns, and needs with professionalism and empathy
- Scheduling cataract, glaucoma, cornea, pterygium, and lasik surgery
- Provide patients with pre-operative and post-operative instructions
- Work closely with surgeons, technicians, and clinic staff to maintain smooth surgical workflow
- Confirm surgery dates, follow up on required medical clearances, and update patient records
- Deliver excellent patient service by answering questions and guiding patients through the surgical process
- Maintain organized schedules, documentation, and compliance with practice protocols
Medical Billing Specialist / Assistant Manager - Brownsville Eye Center
(2024-02 - 2025-02)
- Ability to investigate and resolve billing discrepancies, denials, and disputes in a timely manner
- Fast and accurate data entry skills to input billing information into EHR
- Proficient in CPT, ICD-10 coding systems for accurate medical billing
- Familiarity with medical billing processes, insurance verification, and handling insurance claims for eye care procedures
- Knowledge of government billing standards, such as Medicaid guidelines
- Knowledge of vision insurance plans and experience working with insurance companies to verify coverage and process claims
- Capable of supervising and training staff to ensure efficient office operations
- Ability to motivate and support team members, fostering a positive work environment
- Experience with managing office supplies, optical inventory (such as frames, lenses, and contact lenses), and ensuring stock levels are maintained
Front Desk Coordinator - STAR Physical Therapy Austin
(2025-02)
- Greeted and assisted patients as the first point of contact in a busy physical therapy clinic
- Managed check-in/check-out and maintained accurate patient records
- Scheduled appointments and coordinated patient flow with clinical staff
- Verified insurance, collected co-pays, and handled front-desk payments
- Answered phones and addressed patient inquiries promptly
- Ensured HIPAA compliance and supported daily administrative operations
- Communicate with therapists and staff regarding scheduling needs and patient updates
- Maintain an organized front desk, lobby, and patient documentation system
