Cassadi Wooten

Dynamic leasing agent with a proven track record at Pegasus Residential , excelling in property management and customer service. Successfully developed marketing campaigns that boosted occupancy rates, while maintaining meticulous records and fostering team collaboration. Adept at resolving tenant concerns, enhancing resident satisfaction through effective communication and timely solutions.

Leasing Consultant at Pegasus Residential (2024-12 – Present)

• Assisted residents with lease applications and inquiries.
• Conducted property tours for prospective tenants.
• Maintained accurate records of tenant information and lease agreements.
• Collaborated with team members to enhance resident satisfaction initiatives.
• Handled maintenance requests and coordinated service appointments.
• Utilized property management software for tracking leasing activities.
• Developed marketing materials to promote available units effectively.
• Responded promptly to resident concerns and resolved issues efficiently.
• Prepared lease agreements, collected security deposits and rent payments from tenants.
• Handled incoming calls regarding availability of units, pricing information and other inquiries.
• Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
• Conducted background checks on applicants.
• Contacted and followed up with tenants on renewal notices.
• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
• Checked rental eligibility by following company's verification process.
• Ensured that all paperwork was completed accurately in accordance with company policy.
• Used conflict resolution skills to quickly resolve issues among residents.
• Maintained accurate records of all tenant leases, payments, and occupancy status.

Leasing Professional at Roscoe Management Co. (2024-06 – 2024-12)

• Efficient in Yardi, Blue Moon, and RealPage.
• Used conflict resolution skills to quickly resolve issues among residents.
• Maintained accurate records of all tenant leases, payments, and occupancy status.
• Conducted informative and personalized tours, resulting in new leases.
• Processed applications by conducting background checks and verifying references.
• Coordinated repairs and scheduled regular maintenance on rental units.
• Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
• Prepared lease paperwork and obtained signatures and first payments from new residents.
• Maintained a professional attitude when dealing with difficult situations or customers.
• Contacted and followed up with tenants on renewal notices.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Administrative Assistant at A&S Paving (2021-02 – 2023-12)

• Create invoices and send them to the buyer in a timely manner.
• Coordinate jobs with suppliers so materials are on-site, and jobs are done efficiently.
• Track the use of resources.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Server at French Market Restaurant (2018-11 – 2021-01)

• Assisted in training new servers.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

High School Diploma – Union Grove High School (2018-05)