Cassandra Ayakeh
Customer Service Representative (CSR)
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About
Customer-focused professional with experience in airport operations, technical support, and database administration. Skilled in delivering exceptional customer service, troubleshooting technical issues, maintaining accurate documentation, and supporting business operations in fast-paced environments. Experienced with SQL Server administration, Active Directory, Microsoft Office, Windows operating systems, and Tier 1 IT support.
Recognized for strong communication, attention to detail, professionalism, and the ability to quickly adapt to new technologies and responsibilities.
Experience
Customer Service Representative (CSR) - Ravalli County Airport - Hamilton, MT
(2023-01)
Provide outstanding customer service to passengers, pilots, and airport visitors by responding to inquiries, coordinating reservations, processing payments, maintaining accurate operational records, and supporting daily airport operations while ensuring professionalism and safety.
IT Help Desk Intern - University of Montana - Missoula, MT
(2026-01)
Provide Tier 1 technical support to students, faculty, and staff by troubleshooting Windows computers, Microsoft 365 applications, printers, and network connectivity issues. Document service requests, resolve support tickets, and assist users in person, by phone, and remotely.
MS SQL Server Database Administrator - Montana
(2021-01)
Manage SQL Server environments, migrations, backups, performance tuning, Azure SQL support, high availability, and production troubleshooting.
SQL Server Database Administrator - Montana
(2020-01 - 2021-12)
Managed database security, backups, maintenance plans, monitoring, and production support while optimizing performance.
MS SQL Database Administrator - Montana
(2018-01 - 2020-12)
Supported development and production SQL Server environments, backup and recovery procedures, and database maintenance.
Junior SQL Server DBA
(2016-01 - 2017-12)
Provided database support, documentation, backup management, recovery assistance, and end-user support.
Education
Bachelor of Science - Business Administration
