Cassie Krout

I have become proficient at excellent customer service, time management, being flexible, working well under pressure, planning, and organization. Daily work with computers, as well as other office equipment has caused me to become knowledgeable with how they work. Invoices and checking in orders has educated me on vendors and inventory practices.

Dedication to doing my very best and the results of my work, while maintaining a positive attitude, are what I strive for as well as being prompt and efficient. These values can be seen by numerous customer service awards I have won as well as being named "associate of the quarter". Long term goals consist of continuing my education, expanding my knowledge, and gaining more experience.

Insurance Broker - WealthPoint Healthcare - Minster, OH

(2026-03)

• Help people enroll in individual health insurance plans, Medicare, and group plans
• Work with Microsoft office
• Speak with clients and help address any issues as well as provide follow ups to ensure no issues occur
• Answer phone and either address them myself or direct to the correct person
• Provide excellent custimer service
• Providing Marketing for the company with creating banners, flyers, and posts

Pharmacy Technician - Richland Health Pharmacy - Quakertown, PA

(2022-09 - 2026-02)

• Answering phones and assisting patients
• Problem solving with insurance issues
• Checking out patients
• Speaking with insurance companies
• Technician support with computer, programs on computer, phones, and other office equipment
• Being HIPAA compliant

MRO Assistant - FSSolutions - Chalfont, PA

(2019-09 - 2022-08)

• Assist MRO (Medical Review Office) with the drug screening process
• Report drug test results to clients
• Assist clients and donors with any questions they might have via telephone and email
• Enter in results manually as well as upload required documents

Pharmacy Technician - Keystone Care Pharmacy - Lansdale, PA

(2018-07 - 2019-09)

• Answering phones and assisting patients over the phone with questions and processing refills
• Submitting claims to insurance companies electronically. If there is an issue or rejection, calling insurance companies to get a resolution or answer.
• Data entering new prescriptions
• Being lead tech for the ophthalmology department and being the primary contact with ophthalmology doctor offices
• Providing excellent customer service to patients

Administrative Assistant - Tradesmen International - Edison, NJ

(2018-05 - 2018-07)

• Answering the phone and directing calls accordingly
• Entry of timecards and submitting payroll to be processed
• Printing and mailing out employee paychecks
• Sending out weekly invoices to Clients
• Accounts Receivable work by making collection calls for invoices 30 days and older
• Created spreadsheets for various needs
• Created filing systems and organized supplies as well as files
• Completed I-9 forms as well as e-verification

Production Assistant - Business Link Print, Pack, and Ship - Kutztown, PA

(2017-05 - 2018-05)

• Opening and closing store, along with minor managing duties
• Helping walk in customers with printing documents or finding products
• Doing minor graphic design work
• Reordering stock
• Keeping a clean and organized work environment
• Organizing queue of projects so they are efficiently completed with quality and in a timely manner
• Providing superior customer service
• Promoting the business to gain more customers

Cashier - Aramark - Kutztown, PA

(2016-10 - 2017-04)

• Greeting students in a pleasant manner when they come into the dining hall and swiping their meal cards to admit them to building.
• Keeping clean and tidy dining area for students by clearing dishes left behind and sweeping the floor.
• Managing the happenings in the dining room, making sure people are safe and things kept clean.

Pharmacy Technician - Rite Aid - Quakertown, PA

(2011-09 - 2016-10)

• Wait on patients by ringing them out, helping them understand their medications, and helping them find other over the counter items.
• Perform data entry such patient information, prescriptions, and insurance.
• Daily work with answering phones, computers, computer programs, printers, and faxes.
• Resolve patient, prescription, and insurance issues.
• Check in and put away vendor orders.
• Control and order inventory.
• Maintain a well stocked, organized, and presentable work place.
• File invoices, prescriptions, and other important paperwork.

GED - Quakertown Community Shs